News for the Hospitality Executive |
Maestro Smart-Guest Pre- and Post-Stay Marketing Communications Maestro’s smart-guest messaging capability offers an easy, powerful way for operators to proactively prepare for guests before they arrive, serve them while they are on property, and touch them after they depart. Maestro’s integrated messaging tools manage all guest transactional communications and enable independents to automate targeted, relevant, and mobile-optimized emails to their guest database. Messages can be customized by rate-code, guest-type, season, and room to personalize the guest touch. Messaging can:
Guest Experience Measurement (GEM) Uncovers Drivers of Guest Behavior The GEM module is a powerful, easy-to-use online guest satisfaction feedback tool fully integrated with Maestro. It features detailed reporting, evaluation and data collection capabilities to provide operators with actionable, predictive intelligence. GEM insights let operators identify and target opportunities for profitable growth that would otherwise be invisible. It helps prioritize where to invest resources to influence guest behavior and build valuable relationships. Maestro Transforms Facebook Into a Reservation-Booking Channel Maestro’s ResWave online booking engine lets independents turn their hotel’s Facebook page into a profitable reservation-booking site. The ResWave Facebook Booking App lets indies increase revenue and create stronger online communities by engaging a hotels’ online community. Operators may offer social media promotions exclusively to guests booking rooms on their Facebook page. In addition, guests can upsell themselves and generate more revenue with ResWave’s ability to reserve golf tee times, spa appointments, dining reservations and other activities. Maestro’s iPad Check-In – Welcome Your Guests at the Curb Exceeding consumers' demands means elevating service levels and Maestro’s iPad Xpress Check-In provides independents with a unique way to increase service and gain a competitive advantage. Staff may check-in guests and groups at curbside, the concierge desk or other convenient areas on property wirelessly with an iPad. Maestro’s Xpress Check-In technology uses a wireless credit card reader and key encoder so guests can bypass the desk and be in their rooms faster. Maestro’s iPad service can email guests their folio or have it printed at the desk or elsewhere on property. For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email [email protected]. Exchange ideas and connect with NORTHWIND on: Maestro Property
Management Solution
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms. About NORTHWIND – Maestro PMS NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability. |
Contact:
NORTHWIND - Maestro PMS Ivana Johnston - Sales & Marketing 8300 Woodbine Avenue, 5th floor Markham, ON L3R 9Y7 Canada Phone: 905-940-1923 Toll Free: 1-888-667-8488 Email: [email protected] www.maestropms.com Media Contact Julie Keyser-Squires, APR Softscribe Inc. 180 River Springs Drive NW Atlanta, GA 30328 Phone: 404-256-5512 Email: Julie(at)softscribeinc.com www.softscribeinc.com |