News for the Hospitality Executive |
Three Hotelier’s New Year’s Resolutions
By Jim Hartigan January 2, 2013 As the calendar changes to 2013, a familiar topic enters into our daily dialogue, that of “New Year’s Resolutions.” According to that ever accurate source Wikipedia, there is a rich and long history behind this practice. New Year’s Resolutions date as far back as the ancient Babylonians, who made promises to their gods at the start of each year that they would return borrowed objects and pay their debts. The Romans began each year by making promises to the god Janus, for whom the month of January is named and in the medieval era, knights took the "peacock vow" at the end of the Christmas season each year to re-affirm their commitment to chivalry. The concept, regardless of creed, is to reflect upon self-improvement annually. For my fellow hoteliers, I offer these three simple resolutions to help make 2013 a year of improved RevPAR, Customer Service, and overall manager well-being.
Jim Hartigan,
Chief
Business
Development Officer and Partner joined OrgWide Services, a
Training/e-Learning,
Communications, Surveys and Consulting firm in April 2010 after nearly
30 years
experience in the hospitality industry, including the last 18 as a
senior
executive with Hilton Worldwide.
Jim’s last position was that of Senior Vice President
– Global Brand
Services where he provided strategic leadership and business
development and support to the $22B enterprise of 10 brands and more
than 3,400 hotels in 80 countries around the world. His team was
responsible for ensuring excellence in system product quality, customer
satisfaction, market research, brand management, media planning, and
sustainability.
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Contact: Jim Hartigan Chief Business Development Officer & Partner OrgWide Services 165 N. Main Street, Suite 202 Collierville, TN 38017 office: 901.850.8190 Ext. 230 mobile: 901.628.6586 [email protected] www.orgwide.com |