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Having worked with MICROS technologies for many years, IHG decided to upgrade to MICROS Simphony, a cloud-based enterprise point-of-service solution that offers full support to multi-property hotel chains. The solution, hosted in MICROS’s datacentres, allows IHG to eliminate the costs involved in buying and maintaining hotel-based server hardware, while also ensuring optimum performance at all times of the day or night in every hotel across its managed estate. IHG will also benefit from centralised management tools. Prices can be updated instantly across every property at the touch of a button, while improved business intelligence capability will provide consolidated reporting for all of the hotels, ensuring that food and beverage sales can be tracked, monitored and analysed. A single, centralised database provides support for customer relationship management and intelligent promotions and targeted marketing. Jonathan Edwards, Technology Operations Director, UK&I at InterContinental Hotels Group, stated; “MICROS Simphony offers significant benefits to our business. We were keen to move to a hosted solution and MICROS was able to provide the system to achieve that, while also providing us with the centralised reporting that we require to analyse sales across all of our restaurants and bars. By standardising our systems and business processes, we will be able to realise opportunities for revenue growth and improve the offerings that we deliver to our guests.” Frank Ward, Chief Executive Officer, MICROS Systems UK, stated, “We are delighted to strengthen and expand our long-standing partnership with the InterContinental Hotels Group. MICROS is deeply committed to innovation, and this project is a fine example of how we work with our customers to deliver the products and services to meet their needs as their business evolves.” About MICROS Systems, Inc. MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. About InterContinental Hotel Group IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with nine hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, EVEN™ Hotels and HUALUXE™ Hotels & Resorts. IHG also manages Priority Club® Rewards, the world’s first and largest hotel loyalty programme with over 69 million members worldwide. IHG franchises, leases, manages or owns over 4,500 hotels and more than 672,000 guest rooms in nearly 100 countries and territories. With more than 1,000 hotels in its development pipeline, IHG expects to recruit around 90,000 people into additional roles across its estate over the next few years. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. Visit www.ihg.com for hotel information and reservations and www.priorityclub.com for more on Priority Club Rewards. For our latest news, visit www.ihg.com/media, www.twitter.com/ihg, www.facebook.com/ihg or www.youtube.com/ihgplc.
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