News for the Hospitality Executive |
LOS ANGELES and ORLANDO, Fla., February 25, 2013 – Four Seasons Hotel Los Angeles at Beverly Hills, the first West Coast property to feature in-room ICE Touch on iPads, is expanding its partnership with software developer Intelity to offer additional hotel services to guests who carry mobile devices. Guests will now be able to transform their personal tablet or smartphone (Android or Apple) into a virtual concierge by downloading the hotel’s free app, granting them access to an array of services. With just the touch of a finger, guests can schedule a wake-up call or order a meal to be delivered to their room, among other guest services. General Manager Mehdi Eftekari said, “Our hotel has recognized that a growing number of our guests are mobile device owners, and this technology has become organic to their daily lives. Incorporating it into their stay connects them to the hotel in an entirely innovative, yet integral way, yet our traditional services are all still available if the guest prefers.” Intelity President and CEO David Adelson said, “Working with Four Seasons Hotel Los Angeles at Beverly Hills has been a pleasure. They have shown a true pioneering spirit by being among the first to embrace this technology and constantly anticipating the needs of not only today’s guests, but future guests as well.” Four Seasons Hotel Los Angeles at Beverly Hills has long put emphasis on offering top technology throughout the hotel. In 2011, the hotel launched ICE Touch on iPad2 devices in all 285 guestrooms and suites with access to the hotel’s services and amenities, bridging the gap of communication between staff and guests in real time. This new mobile app provides further access to the hotel’s unique services and amenities from any location in the world. Travel apps were reported as seeing the “highest year-over-year growth of any industry or product-related app category” in the U.S., according to a Nielsen study. Additionally, Nielsen reports that U.S. Android and iOS users have been shown to prefer using apps to access travel information rather than mobile web browsers, spending 95 percent of their time in apps. “While traveling, it’s important to have what you need available quickly and in a more convenient, travel-friendly form,” Adelson said. “Intelity helps a hotel provide guest services in a way that meets this need, before, during and after a guest’s stay.” Intelity's ICE enterprise platform integrates with PMS, POS and Ticket systems at the Four Seasons Los Angeles at Beverly Hills. For more information on Intelity, visit www.intelitycorp.com. Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 30 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE “the digital edge” for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet; smartphone and tablet; TV; laptop; or touch screen. The ICE platform has been recognized industry wide, earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity). About Four Seasons Hotel Los Angeles at Beverly Hills Four Seasons Hotel Los Angeles at Beverly Hills is known for its high energy buzz and this Hollywood icon has finished a complete remodel of all 285 guestrooms and suites, Ballroom, Windows Lounge, pool and features the award-winning restaurant Culina, Modern Italian, located on the Lobby level. Please visit www.fourseasons.com or call (310) 273-2222 for further information or reservations. |
Contacts: Phil Schwartz Chief Marketing Officer Intelity 407.965.2198 [email protected] |