News for the Hospitality Executive
New York — October 23, 2012 — The international reach of social media is one of its most attractive marketing advantages, and the revolutionary hotel brand advocate platform Flip.to is poised to maximize that inherent benefit with the rollout of multi-language capability. Hotels around the globe can now convert guests into brand advocates in their native language with the help of Flip.to.
Flip.to encourages guests to spread the word about their upcoming trip—and the hotel where they’re staying—at the time of booking and beyond. By engaging each guest’s social networks with a unique, personalized experience, the Flip.to platform is able to convert these social interactions into new bookings and grow the hotel’s marketing database of potential future guests.
With the new multi-language capability, Flip.to uses the language the customer selects on the hotel’s website and delivers the customized messaging in that language. This new platform feature is now being used by the Paris-based marketing representation service World Independent Hotel Promotion, whose boutique client, Hotel Le Seven Paris, sought to deliver its Flip.to brand advocate messaging in both English and French.
"Flip.to is designed to be seamlessly integrated with a hotel's booking engine and website, offering uniquely personalized experiences for each guest and their social connections. For Hotel Le Seven, that meant communicating in French, as well as English," says Sébastien Félix, Internet manager for World Independent Hotel Promotion.
"This multi-language approach can benefit many hotels, particularly those seeking to reach an international customer base,” says Kristi White, vice president of global sales strategy for Flip.to. “Best of all, the system is built to support any language, meaning no travel market is off limits."
The average hotel guest has 130 Facebook friends, 120 Twitter followers and 125 LinkedIn connections. Because most consumers inherently trust the opinion of people in their social network far more than advertisements or marketing messages, that equates to a large number of friends, family and colleagues that are primed to be receptive to their contact’s hotel recommendations. Flip.to taps into that sentiment, transforming guests into a huge, enthusiastic and trusted marketing force.
Traditional hotel marketing campaigns only generate about 3 percent engagement, by offering incentives for participation, campaigns on Flip.to typically have engagement rates in the 15 to 25 percent range. With Flip.to, participating hotels have experienced a return on investment of least 10 times, and some properties have seen ROI as high as 70 times.
For more information about Flip.to’s brand advocate platform, please contact Edward St. Onge at firstname.lastname@example.org or visit www.flip.to.
Flip.to is a marketing platform for hotels and restaurants that turns their guests into engaged brand advocates to boost brand awareness and earn new customers. Launched in early 2010, Flip.to is generating substantial ROE (return on engagement) and ROI (return on investment) for clients around the world. Find out more at www.flip.to.
Ed St. Onge, President, Global Sales & Marketing
For media inquiries, contact:
Plan A PR & Marketing, Inc.
Lands Hospitality Veteran, Kristi White, as Vice President of Global
Sales Strategy; Seasoned hospitality sales and revenue management
executive to lead growth strategy for hotel brand advocate platform
/ September 2012
Taps Hospitality Technology Visionary, Ed St. Onge, as President of
Global Sales; Industry leader to direct sales and marketing for the
worldwide expansion of the brand advocate platform for hotels /
Brand Advocate Platform Integrates With Pelican Hotel Booking Engine
/ July 2012
Run-Up To Olympics, Tune Hotels Finds London Success With Social Media
/ May 2012