News for the Hospitality Executive
DENVER, CO (November 29, 2012) Guest Check Inc, of Golden, Colorado was selected earlier this year to provide onsite inspection services (aka mystery shops) on Travel Channel’s upcoming second season of their national reality show, “Hotel Impossible.”
Anthony Melchiorri, the “Hotel Fixer” and host of the show, and the team from Hotel Impossible were looking for a company with industry expertise to provide onsite feedback from a hotelier point of view. Anthony reached out to colleague Eric Long, the General Manager at the acclaimed Waldorf Astoria in New York City who gave the referral. Guest Check has been performing multiple inspections at the Waldorf Astoria each month since 2007.
Following Hotel Impossible’s scouting team, Guest Check inspectors stayed at the subject hotel before the filming took place, in order to see things from a guest perspective. A detailed written report, along with audio, video and photographs, was compiled to support the production team in their fact finding efforts, adding to the necessary footage used in the final show.
The properties selected by the show’s producers were all independently owned and operated and not part of Guest Check’s current clientele. Most were in varying states of decline, both physically and financially struggling to survive. Although Guest Check works primarily in mid to upper end hotels, Melchiorri’s back-to-basic approach applies to a hotel and restaurant at any level or rating. For both Guest Check clients and Hotel Impossible locations alike, the fundamental operational concerns (and kudos) uncovered in an anonymous Guest Check inspection is just one more tool in the arsenal of front line and corporate management teams, helping to create a remarkable guest experience.
Guest Check inspectors crisscrossed the country uncovering operational concerns of all kinds, including guest security oversights, code violations, and poor internet, to name a few. Sometimes severe maintenance and housekeeping issues were reported to the front desk to see how the guest concerns were handled. Although there was no shortage of staff training deficiencies, most guest interactions with staff showed friendly, sincere, and smiling faces wanting to do a good job.
Guest Check Inc.
Guest Check is an international company providing on and offsite inspection services (aka mystery shops) focusing exclusively in the hospitality industry with hotels and restaurants. Full service inspection reporting covers reservation and sales department call reports, bar and retail integrity reports, restaurant and bar visits, and comprehensive, overnight and multi-night hotel inspections. More information can be found at www.theguestcheck.com.
"Hotel Impossible" on Travel Channel
Guest Check has partnered with the "Hotel Impossible" team on their second season, scheduled to premiere on December 3 at 10:00 p.m. ET/PT. Details of the inspections, as well as the locations visited, are confidential until the show airs. For more information on the second season, as well as multiple clips from the first season, visit http://www.travelchannel.com/tv-shows/hotel-impossible.
Derek Wood, Guest Check
Check Continuing into Third Season Offering Inspection Services for
Nantucket Island Resorts, Nantucket's Premiere Hotel Collection /