News for the Hospitality Executive
July 5, 2012 - Ondrej Patrovic, Front Desk Clerk, Navy Lodge Key West, Fla., has been named the Navy Lodge Program’s Associate of the 1st Quarter 2012.
“Ondrej has become an invaluable member of the Navy Lodge Key West team,” said Martha Bartley, General Manager, Navy Lodge Key West, Fla. “Ondrej consistently exceeds the values of PREMIER customer service. I regularly receive verbal compliments from guests commending Mr. Patrovic for his professionalism and proficiency.”
Patrovic’s efforts to provide outstanding guest service and exceeding guest expectations; improving work methods; exemplary work performance; positive attitude and contributing to the success of the Navy Lodge Program were instrumental in his receiving the recognition.
Bartley highlights Patrovic’s knowledge and expertise in computers as one of his many strengths. He is the Navy Lodge’s liaison to fix computer issues as they arise. “He is currently compiling a step-by-step Information Technology booklet on each computer issue that has occurred so that those same problems can be quickly fixed in the future,” said Bartley.
Patrovic has also created a log to track all equipment warranty claims within the Navy Lodge. As a result, the Navy Lodge has saved nearly $1,000 due to items being repaired or replaced under warranty rather than discarded and repurchased. In addition, he noticed that the current inventory methods used by management could be more efficient and accurate. So, he created a spreadsheet for linens, towels, in-room guest supply inventory and breakfast items. The spreadsheet has allowed Bartley to more accurately monitor and control discarded items, reducing waste.
Patrovic hopes to receive the American Hotel and Lodging Association Educational Institute (AHLA EI)’s certifications in all departments within the Navy Lodge by the end of the year.
He has been with Navy Lodge Key West since September 2007.
The Navy Exchange Service Command (NEXCOM) is headquarters for the worldwide Navy Exchange System that oversees 103 Navy Exchange facilities and its 300 stores worldwide; 42 Navy Lodges; Ship’s Stores; Uniform Program Management Office and Navy Family Support Programs. NEXCOM’s mission is to provide authorized customer’s quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. The Navy Exchange enterprise operates primarily as a non-appropriated fund (NAF) business instrumentality. Revenues generated are used to support Morale, Welfare, and Recreation (MWR) programs. In FY08, $2.5 billion in sales were generated with over $45 million in profits provided to Navy MWR programs.
Kristine M. Sturkie
Lodge Program Names its 2011 Award Winners Highlighting Outstanding
Guest Service / April 2012
(Nini) Thomas, Room Attendant at Navy Lodge Corpus Christi, Texas,
Named by the Navy Lodge Program as its Associate of the 4th Quarter 2011
/ March 2012
Island Navy Lodge in San Diego, California Holds Ground Breaking for
205-room Addition / April 2010
|Navy Exchange Service Command Recognizes Navy Lodges, Managers For Outstanding Guest Service; Navy Lodge Hawaii Named 2008 Carlson Award Winner in the Large Lodging Category / May 2009|