News for the Hospitality Executive |
Mandarin Oriental Miami started off with the SAMS™ system’s key tracking solution. “SAMS™ tracks all of our master keys to ensure they are used only by authorized employees. Tighter security comes from our knowledge of exactly which keys are checked out every hour of every day,” said Ballester. “Before SAMS™ we had a manual system that was less precise and required staff administration. An added benefit is the new system is ‘green’ and virtually paperless to save money and resources.” After becoming head of security, Ballester implemented SAMS™ Patrol Manager, Security Logs, Incident Reports, and Lost and Found modules. The InvoTech software now supports more precise and effective security processes for the Mandarin Oriental Miami via a comprehensive, multi-faceted system. Automatic scanning of contractor IDs tightens property access “We have many contractors and visitors entering and leaving the property. In the past, tracking them all was difficult,” Ballester said. “The SAMS™ software changed all this. The system has the ability to scan each contractor’s driver’s license to capture the ID information and photo and create a record of when the person entered and left the hotel’s property. This is an extremely valuable security service that increases our knowledge of hotel access.” ‘Security is vital to guest safety. It requires an integrated system like SAMS™’ “InvoTech’s system makes our property significantly safer and our security operation more effective and efficient,” said Ballester. “I can be in my office and monitor lost and found, verify which contractors are on property, review our daily log, and assure that security patrols are being performed. The independent safety auditor that assessed our security procedures thought so highly of SAMS™ that he mentions it to other hotel operators. Security is an extremely important discipline. It requires an integrated system like SAMS™ that automates multiple processes and frees our team to work more closely with guests and management to create the safest environment possible.” About Mandarin Oriental, Miami Contemporary in design with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites – offering dramatic views of the bay and ocean. There are two high-energy restaurants, M-Bar – a dynamic cocktail lounge, a stunning Five-Star spa, Oasis Beach Club and extensive meeting and business facilities. For more information or reservations, please contact reservations directly at +1 (305) 913 8383 or visit Mandarin Oriental, Miami’s website at www.mandarinoriental.com/miami. About InvoTech Systems InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of high quality, innovative inventory control systems for hotels, casinos, resorts, theme parks, and sports arenas. The company’s GIMS™ asset management solutions and tracking systems manage uniforms, linens, and laundries. Its SAMS™ systems manage security and guest services operations. Both GIMS™ and SAMS™ provide ultimate control and accountability, streamline operations, improve quality and loss control, and reduce labor. The GIMS™ ultra high frequency, radio frequency identification (UHF-RFID) system, in particular, fully automates uniform and linen tracking. This allows managers to eliminate labor from cost centers and instead put staff to work enhancing revenues. InvoTech’s worldwide roster of more than 500 customers includes MGM Resorts International, Ritz-Carlton Hotels, Hyatt Hotels, Starwood Hotels and Resorts, Hilton Hotels, Universal Studios, and Madison Square Garden. InvoTech Systems is rooted in a culture that emphasizes long-term client relationships, superior customer service, and on-going technology innovation and integration. For more information, please visit www.invotech.com. |
CONTACTS: InvoTech Systems, Inc. Jeff Welles, Vice President 16530 Ventura Blvd., Suite 603 Encino, CA 91436 USA Phone: 818-574-6866 Email: [email protected] www.invotech.com Mandarin Oriental, Miami Alexandra Wensley Director of Communications Phone: +1 305-913-8333 Email: [email protected] Media Contact: Julie Keyser-Squires, APR Softscribe Inc. 180 River Springs Drive NW Atlanta, GA 30328 Phone: 404-256-5512 Email: Julie(at)softscribeinc.com www.softscribeinc.com |