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General Manager Ms. Tash Tobias says the
hotel’s latest
investment, the acclaimed MTech management system HotSOS, is a dramatic
step
forwards in regards to cutting edge guest services and hotel
management. “Creating memorable guest experiences and
providing seamless
service is what InterContinental Singapore is renowned for. It’s what
inspired
us to invest S$7.2 million to preserve and revamp our 1920s shophouse
guest
rooms and suites last year, and now it has inspired us to look to the
future
with a significant investment in the installation of HotSOS
technology.” The InterContinental Singapore commissioned
Singapore and
Sydney based McLaren Technologies Asia Pacific Pte Ltd to review its
existing systems
and advise on the optimum strategy for enhanced operational efficiency.
After an in-depth consultation with the
hotel’s own senior
management and IT team, McLaren Technologies has now concluded the
implementation of InterContinental’s new HotSOS this month. Managing Director Matthew White said by
implementing HotSOS,
the InterContinental Singapore now offers guests an experience that
reveals the
best of the city’s past in its design, but with a face to the future
when it
comes to technology and new service ideas. “The InterContinental proves that it is
possible to respect
and embrace the elegance and nostalgia of Singapore’s graceful past and
architectural features while moving forward and staying contemporary in
regards
to service and efficiency,” he said. “By implementing HotSOS InterContinental
Singapore is poised
to stay ahead of game. The nature of this technology project means that
the
hotel can now deliver an unrivalled service that represents the future
of
hospitality while preserving and celebrating important heritage
features, which
are a true point of difference for this beautiful hotel.” MTech's HotSOS (pronounced hot sauce)
is one of the
hospitality industries most progressive technology solutions, credited
with
assisting hotel staff with the management of workflows, the tracking
and
reporting of guest incidences, and prioritising both staff and guest
requests
simultaneously. A unique landmark in the heart of historic
Bugis, the
InterContinental is Singapore's only Peranakan-inspired luxury hotel.
The
hotel’s room amenities – like its new HotSOS service system - are
however
firmly based on the 21st century. Rooms incorporate leading-edge technology
including a Bose
wave music system and an array of media connections including HDMI,
USB,
Internet data connection and PC link inputs allowing guests to project
their
laptop screen on the room’s 46” LED TV. An iPhone and iPod-compatible
docking
station, European designer bathroom fittings and sumptuous bedding
complete the
luxurious experience. About McLaren Technologies Asia Pacific Pte Ltd.  The McLaren Group, headquartered out of
Singapore and
Sydney, Australia is one of the Asia Pacific’s leading providers of
SaaS based
technology solutions for hotels, resorts and visitor based
environments.
McLaren delivers a range of “best of breed” SaaS products, solutions
and
services from the world’s foremost providers of hospitality technology.
McLaren’s customers span the world’s leading hotel companies including
the
InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton
Worldwide,
Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the
Mandarin
Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the
leader in
delivering 100% customer satisfaction, application usage and system
operability. Supporting customers across the Asia Pacific, the Middle
East and
Africa McLaren Support features a highly skilled team of Engineers and
Product
Specialists. For more information about McLaren International contact [email protected] or visit
the www.mclarenint.com. About MTech |
