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High-Tech Solutions Support Pedigree of
Service at the InterContinental Singapore Hotel

Singapore, Monday 7th May 2012 – After casting an eye to the past last year to create a unique room experience highlighting its Straits Chinese heritage and architecture, the InterContinental Singapore now has its sights firmly on the future and high-tech service solutions.

General Manager Ms. Tash Tobias says the hotel’s latest investment, the acclaimed MTech management system HotSOS, is a dramatic step forwards in regards to cutting edge guest services and hotel management.

“Creating memorable guest experiences and providing seamless service is what InterContinental Singapore is renowned for. It’s what inspired us to invest S$7.2 million to preserve and revamp our 1920s shophouse guest rooms and suites last year, and now it has inspired us to look to the future with a significant investment in the installation of HotSOS technology.”

The InterContinental Singapore commissioned Singapore and Sydney based McLaren Technologies Asia Pacific Pte Ltd to review its existing systems and advise on the optimum strategy for enhanced operational efficiency.

After an in-depth consultation with the hotel’s own senior management and IT team, McLaren Technologies has now concluded the implementation of InterContinental’s new HotSOS this month.

Managing Director Matthew White said by implementing HotSOS, the InterContinental Singapore now offers guests an experience that reveals the best of the city’s past in its design, but with a face to the future when it comes to technology and new service ideas.

“The InterContinental proves that it is possible to respect and embrace the elegance and nostalgia of Singapore’s graceful past and architectural features while moving forward and staying contemporary in regards to service and efficiency,” he said.

“By implementing HotSOS InterContinental Singapore is poised to stay ahead of game. The nature of this technology project means that the hotel can now deliver an unrivalled service that represents the future of hospitality while preserving and celebrating important heritage features, which are a true point of difference for this beautiful hotel.”

MTech's HotSOS (pronounced hot sauce) is one of the hospitality industries most progressive technology solutions, credited with assisting hotel staff with the management of workflows, the tracking and reporting of guest incidences, and prioritising both staff and guest requests simultaneously.

A unique landmark in the heart of historic Bugis, the InterContinental is Singapore's only Peranakan-inspired luxury hotel. The hotel’s room amenities – like its new HotSOS service system - are however firmly based on the 21st century.

Rooms incorporate leading-edge technology including a Bose wave music system and an array of media connections including HDMI, USB, Internet data connection and PC link inputs allowing guests to project their laptop screen on the room’s 46” LED TV. An iPhone and iPod-compatible docking station, European designer bathroom fittings and sumptuous bedding complete the luxurious experience.

For more information about McLaren contact or visit the website

About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact or visit the

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit MTech is a division of Newmarket International, Inc. (


Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358

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