News for the Hospitality Executive |
McLaren Technologies, MTech’s partner for
the Asia Pacific
is the regions leading provider of guest-response, asset protection and
workflow automation solutions. On consultation with Pan Pacific, the
company
has now completed the installed two new systems - HotSOS and REX from
market
leader MTech - to assist in streamlining the resort’s extensive
operations. McLaren Technologies Managing
Director Matthew White
said HotSOS, provided by software and hardware solutions developer
MTech, is
one of the industry’s most progressive guest tracking solutions. Mr. White said the fresh tech-solutions are
designed to
positively impact the Pan
Pacific in Bali at every level, from staff and
guests requests right through to room assignment and cleaning
processes. “The Pan Pacific Nirwana Bali
might be one of the
most private resorts on the coast, but that doesn’t mean it can’t also
be one
of the most modern and competitive in terms of its guests services,
thanks to
the installation of HotSOS,” he said. “When combined with REX for
optimised
housekeeping, the Pan Pacific is undoubtedly leading the way in regards
to
efficiency for guests.” A preventative maintenance and task
management system, the
automated HotSOS solution is designed to fast track service orders and
guest
requests for increased efficiency. HotSOS uses innovative technology
for a more
streamlined approach to hotel operations. Also regarded as an innovator in regards to
staff
communication, the highly regarded REX housekeeping management solution
is
perhaps most famous for its use of Android devices, which are supplied
to staff
working at all levels of the hotel’s infrastructure. General Manager of the Pan Pacific Nirwana Bali
Resort Joe
Polito said empowering room attendants with Android technology means
that
guests are assured of enjoying access to their rooms on check in faster
than
ever before. “Our resort extends across some 103
hectares, so efficiency
and communication are key to ensure that things happen in the timeliest
manner
possible,” said Mr Polito. “By arming attendants with Android and
Blackberry
technology, we can now optimise the order in which rooms are assigned
for
service and even fast track even the simplest of guest requests like a
call for
fresh towels, to help speed the entire housekeeping process up for the
benefit
and added convenience of everyone.” The Pan
Pacific Nirwana Bali Resort is a lush
hideaway built atop a sheer cliff with breathtaking views of the Indian
Ocean
and Tanah Lot. Set in the tranquil village of Tabanan, West Bali, the
resort
enjoys a magnificent setting along a sweeping coastline, and boasts an
award-winning 18-hole golf course designed by Greg Norman. The expansive 103-hectare integrated resort is located on Bali’s magnificent southwest coast and features spectacular views of the island’s volcanic mountains and the Indian Ocean. With 278 rooms including luxury suites and villas, the resort offers world class recreational and banquet facilities including indoor and outdoor meeting spaces for up to 300 guests. Its lush 18-hole world class Greg Norman golf course has also won acclaimed honours including “Best Course in Asia” and “Best Course in Indonesia” and the resort has been named by World Travel Awards as ‘Indonesia’s Leading Golf Resort’. For more information, visit www.panpacific.com/bali About Pan Pacific Hotels and Resorts Pan Pacific Hotels and Resorts comprises 19 premium hotels, resorts and serviced suites (including those under development) in 12 countries across Asia, North America and Oceania. The “Pan Pacific” brand provides refreshing Pacific experiences inspired by an invigorating blend of its Pacific Rim locations. It is focused on enriching experiences that draw on a diversity of landscapes and cultures; and relevant choices that convey freedom and individuality. Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards. For more information, visit www.panpacific.com About McLaren Technologies Asia Pacific Pte Ltd. The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact [email protected] or visit the www.mclarenint.com. About MTech |
Contact:
Grant McNicol Marketing Director Tel: +61 2 9231 5320 Fax: +61 2 8915 1358 Email: [email protected] www.mclarenint.com |