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Pan Pacific Nirwana Bali Resort 'tees' up technology
upgrade with McLaren Technologies

Bali, Monday 7th May 2012 – One of Bali’s most luxurious and secluded five-star golf retreats, the Pan Pacific Nirwana Bali Resort, has completed a comprehensive service solutions upgrade in association with McLaren Technologies.

McLaren Technologies, MTech’s partner for the Asia Pacific is the regions leading provider of guest-response, asset protection and workflow automation solutions. On consultation with Pan Pacific, the company has now completed the installed two new systems - HotSOS and REX from market leader MTech - to assist in streamlining the resort’s extensive operations.

McLaren Technologies Managing Director Matthew White said HotSOS, provided by software and hardware solutions developer MTech, is one of the industry’s most progressive guest tracking solutions.

Mr. White said the fresh tech-solutions are designed to positively impact the Pan Pacific in Bali at every level, from staff and guests requests right through to room assignment and cleaning processes.

“The Pan Pacific Nirwana Bali might be one of the most private resorts on the coast, but that doesn’t mean it can’t also be one of the most modern and competitive in terms of its guests services, thanks to the installation of HotSOS,” he said. “When combined with REX for optimised housekeeping, the Pan Pacific is undoubtedly leading the way in regards to efficiency for guests.”

A preventative maintenance and task management system, the automated HotSOS solution is designed to fast track service orders and guest requests for increased efficiency. HotSOS uses innovative technology for a more streamlined approach to hotel operations.

Also regarded as an innovator in regards to staff communication, the highly regarded REX housekeeping management solution is perhaps most famous for its use of Android devices, which are supplied to staff working at all levels of the hotel’s infrastructure.

General Manager of the Pan Pacific Nirwana Bali Resort Joe Polito said empowering room attendants with Android technology means that guests are assured of enjoying access to their rooms on check in faster than ever before.

“Our resort extends across some 103 hectares, so efficiency and communication are key to ensure that things happen in the timeliest manner possible,” said Mr Polito.

“By arming attendants with Android and Blackberry technology, we can now optimise the order in which rooms are assigned for service and even fast track even the simplest of guest requests like a call for fresh towels, to help speed the entire housekeeping process up for the benefit and added convenience of everyone.”

The Pan Pacific Nirwana Bali Resort is a lush hideaway built atop a sheer cliff with breathtaking views of the Indian Ocean and Tanah Lot. Set in the tranquil village of Tabanan, West Bali, the resort enjoys a magnificent setting along a sweeping coastline, and boasts an award-winning 18-hole golf course designed by Greg Norman.

About Pan Pacific Nirwana Bali Resort
The expansive 103-hectare integrated resort is located on Bali’s magnificent southwest coast and features spectacular views of the island’s volcanic mountains and the Indian Ocean. With 278 rooms including luxury suites and villas, the resort offers world class recreational and banquet facilities including indoor and outdoor meeting spaces for up to 300 guests. Its lush 18-hole world class Greg Norman golf course has also won acclaimed honours including “Best Course in Asia” and “Best Course in Indonesia” and the resort has been named by World Travel Awards as ‘Indonesia’s Leading Golf Resort’. For more information, visit

About Pan Pacific Hotels and Resorts

Pan Pacific Hotels and Resorts comprises 19 premium hotels, resorts and serviced suites (including those under development) in 12 countries across Asia, North America and Oceania. The “Pan Pacific” brand provides refreshing Pacific experiences inspired by an invigorating blend of its Pacific Rim locations. It is focused on enriching experiences that draw on a diversity of landscapes and cultures; and relevant choices that convey freedom and individuality. Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards. For more information, visit

About McLaren Technologies Asia Pacific Pte Ltd.

The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact or visit the

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit MTech is a division of Newmarket International, Inc. (


Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358

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