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KniTec Brings Hotel Concierge into the Guest Room

Enhancing Guest Experience, Generating Revenue for Hoteliers

May 22, 2012 - KniTec, Inc., a leading Value Added Reseller (VAR) specializing in hospitality technology, is taking the “concierge” out of the hotel lobby, and transporting it into hotel guest rooms across the United States with the launch of its new AdRev Solution.
KniTec has adopted the Pro:Centric™ applications platform developed by LG Electronics to deliver the AdRev Solution to hotel properties with compatible LG TVs so guests can gain access to on-screen advertising information on hotel amenities and local businesses, which generates additional revenue for the hotel. By simultaneously enhancing the guest experience and boosting the property’s bottom line, KniTec has created a true win-win situation for any hotel.

“We think our LG Pro:Centric platform is a perfect fit for KniTec’s AdRev offering.  In today’s economy, revenue generation is an important element for hoteliers and we think that the KniTec business model is a unique and interesting approach. Utilizing the Pro:Centric platform provides a flexible infrastructure to support their efforts in the most cost effective way,” says Ron Snaidauf, Vice President, LG Electronics USA’s business-to-business division.

LG’s Pro:Centric platform acts as a digital concierge by communicating information to guests using customizable digital “billboards” accessed through the guest room television. A portion of the billboards are reserved for promoting in-house amenities such as spa, golf and dining services, while the remaining are used as a medium to advertise local businesses such as restaurants, shops and entertainment activities. In-house service sales can increase as guests are exposed to these billboards every time they turn on their TV, and, revenue generation does not end there. 

KniTec sells billboard space to local businesses interested in advertising their product/service to hotel guests, and the hotel receives a portion of all billboard advertising sales.  Each billboard ad includes an exclusive offer for hotel guests. While guests gain access to local businesses and exclusive deals through the in-room digital concierge, the hotel receives up to 30 percent of the billboard advertising revenue earned.

“KniTec is providing the lodging industry new ways to cater to guests by leveraging LG’s Pro:Centric platform with the AdRev Solution to bring all the resources of the local area to their fingertips,” says Eric Christiansen, CEO of KniTec. “The versatility of Pro:Centric combined with the power of AdRev results in greater ROI for hoteliers and customers alike.” In addition to the enhanced guest experience and added revenue potential, the minimal effort required to integrate and sustain Pro:Centric is sure to capture the attention of any property manager, he explains. 

The Pro:Centric server is installed in the property’s head-end room, and is connected to each guest room TV over the existing RF or IP network. Pro:Centric is managed remotely and modifications to the billboard ads can be completed in a matter of minutes via a remote administration client enabling accurate and up-to-date distribution of information to guests.

With the AdRev Solution, KniTec offers a complete range of Pro:Centric support services including system installation and set-up, selling of advertising space to local businesses, and content design and management with minimal involvement from the property required other than consultation for their menu preferences and billboard approval.

About KniTec, Inc.
KniTec, Inc. is a Value Added Reseller (VAR) specializing in hospitality technology. Over the past 10 years, KniTec has provided its clients with innovative products from the top manufacturers. We strive to honor our VAR title by proudly providing added values to the resale process such as: consultation services, professional services and post-sale support.


Brendan Gephart
KniTec, Inc.
(310) 355-8283
(310) 355-8303

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