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Windsor Management Services Names New General Managers
and Sales Leadership Staff at Multiple Properties

SANTA MONICA, CALIF. – June 2012 - Windsor Management Services announced today several hotel management changes and the hiring of key sales leaders for properties across its hotel portfolio.
Windsor Management Services, the hotel management arm of Santa Monica-based WCG Hotels, is known for providing excellent customer service to its hotel guests and setting industry benchmarks for returns to its hotel owners. It manages nearly 30 upscale hotels across the United States.
“We fiercely protect our legacy for excellence by hiring and promoting the most experienced and talented professionals,” said Ann Vandehey, Regional Director of Sales & Marketing. “These new leaders join an established team that delivers against our reputation every day.”
General Managers Named 
Russell Hanover joins the Embassy Suites Brea North Orange County hotel team as General Manager. Hanover brings a unique hospitality background, having created online tools for booking leisure travel online. His back-end technology was used by the industry’s most high profile online booking sites. Hanover’s hotel management experience includes revenue, sales, marketing, and operations leadership.  
Ben Kulak was named General Manager of the Embassy Suites Temecula Valley Wine Country hotel. Kulak has extensive experience with premier hotel brands, including Marriott, Sheraton and Embassy Suites. He knows all facets of hotel management, having started in the industry working at the front desk.
Sales leadership announced
Mark Barner was promoted to Director of Sales for the Embassy Suites Santa Ana Orange County Airport North. He had previously served as the property’s Senior Sales Manager. Barner has 20 years of hospitality and sales experience, building a reputation for exceeding sales, revenue and service goals.
Naomi Briones has been named the Director of Sales for the Embassy Suites Arcadia hotel. She brings extensive experience with Embassy Suites, having served in positions of escalating sales responsibilities at three brand properties. Throughout her 17-year hospitality career, Briones has demonstrated consistent service to her clients, guests and owners.
Andrea Dong has been promoted to SMERF (Sports, Military, Education, Religious, Fraternal and Entertainment) Manager for the Embassy Suites Brea North Orange County. Previously, she has served as the Reservation Coordinator.
Holly Hamlin joins the Embassy Suites Brea North Orange County team as Catering Sales Manager. She brings extensive sales experience to the position, most recently serving in the Event and Catering Services division of the Hilton Anaheim.
Kristine Manes-Jacobs will serve as the new Director of Sales for the Embassy Suites San Luis Obispo hotel. Jacobs brings more than 20 years of experience and multiple awards for leadership, service and sales excellence. She has delivered no-cost advertising and marketing solutions that increased ROI by double digits and consistently increased occupancy and budget metrics at premiere resorts on the East and West Coasts.
Cristina Lazar Lopez has been named the Director of Sales for the Embassy Suites Las Vegas Convention Center hotel. She brings more than 15 years of experience in sales and leadership roles, where she has overseen all aspects of hotel management. Lopez brings extensive familiarity with the highly competitive Las Vegas market, most recently serving as the Director of Sales for the Hilton Garden Inn.
Judy Rice will serve as the Director of Sales at the Embassy Suites Temecula Valley Wine Country hotel. She brings more than 15 years experience including three years previous experience as Director of Sales at the property. Throughout her career, her focus on service has contributed to her hotels earning 100 percent guest satisfaction while exceeding sales metrics.   
For more information on properties managed by Windsor Management Services, please visit

Windsor Management Services, a subsidiary of WCG Hotels, is an award winning, comprehensive hospitality management and development organization that manages full-service, upscale hotel properties throughout the United States. With more than 30 years of experience to call on, Windsor Management Services is known for unmatched results for its owners and unparalleled service for its guests delivered with a personal connection.

For more information visit or Additionally, please contact Bill Upshaw, President & Chief Operating Officer or Craig Stechman, Senior Vice President-Sales & Marketing at 310-566-1100.

Bill Upshaw
President & Chief Operating Officer
Craig Stechman
Senior Vice President-Sales & Marketing

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Also See: Multi-Million Dollar Renovation Project Complete for the Renaissance Asheville Hotel in North Carolina Managed by Windsor Management Services / March 2012

The 194-room Embassy Suites West Palm Beach-Central Opens in Florida; Managed by Windsor Management Services / January 2012

Windsor Hospitality Group Appoints David McCartney to General Manager at the Asheville Renaissance Hotel / August 2007

Windsor Management Services Names Brad Poncher and Amanda Frank as General Manager and Director of Sales for the Homewood Suites in La Quinta, California / June 2006

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