Hotel Online
News for the Hospitality Executive


The National Conference Center Releases White Paper on
Meeting Planners and the Service Experience

Survey Reveals
Conference Planning Managers as one of the
Most Valued Services a Venue can Provide

(Leesburg, VA) – June 2012 – The National Conference Center has released its summer white paper as part of the successful quarterly series Meeting Discoveries relating to meeting industry trends and helping meeting planners develop more productive meetings.

The new white paper, “What Meeting Planners Really Want in Their Service Experience” takes a close look at the demands and needs of meeting planners regarding service levels at venues and how they define outstanding service.

According to Sarah Vining, Marketing Manager at The National Conference, a survey was sent to 10,000 meeting planners across the United States to help identify what constitutes “great service” and the degree to which that contributes to their venue selection.  Based on survey findings, Vining interviewed two meeting planners, president of a management company, and a trainer to discuss great and memorable service.  Vining notes, “We discovered that a conference planning manager is one of the most valued services a venue can offer!”

Vining commented, “Considering the many changes that have affected the workplace in recent years – new technology, constant multi-tasking, and the blending of life and work -- the primary focus of a conference center’s approach to service has not changed.  As a trainer and facilitator for the past 20 years, Lynda Poll, founder and President of The Poll Group, Inc. (TPG), notes “The connection, concern and camaraderie have been every bit as good ; if anything, the staff seems to be working even harder to provide great service.”

The comprehensive white paper reveals that the three consistent service attributes that reoccurred in each conversation about superior hospitality service were:
  • the difference in choosing a venue that focus solely on meetings and events
  • the ability to build lasting relationships with the venue’s staff
  • the staff’s ability to anticipate a planner’s needs
Read the entire white paper, “What Meeting Planners Really Want in Their Service Experience” at:

About The National Conference Center

The National Conference Center (NCC), located in Northern Virginia 12 miles from Dulles International Airport and 35 miles from Washington, D.C., is one of the largest and most comprehensive conference centers in the nation. With 917 guest rooms and over 250,000 square feet of meeting space, NCC has become a hub for productive meetings and is on the GSA schedule.  NCC is also home to West Belmont Place, Northern Virginia’s largest ballroom with 16,500 square feet for holding an elegant wedding or accommodating a large trade show or special event.   For information call 800-640-2684 or visit, or

The National Conference Center is managed by ARAMARK Conference Centers.  ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's 2009 list of "World's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 260,000 employees serving clients in 22 countries. Learn more at the company's Web site,

James M. Mahon

Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here
Also See: Katie Verbano Hired as Sales Manager for The 917-room National Conference Center in Leesburg, Virginia / June 2012

The National Conference Center Voices Concern Over Recent Vote by Congress to Freeze Travel Spending in Reaction to GSA Scandal / May 2012

The National Conference Center Reveals Five Secrets to Knock-Your-Socks-Off Events / May 2012

National Conference Center White Paper Explores Technology’s Secret Potential to Empower Participants and Make Meetings Better / March 2012

The National Conference Center in Leesburg, Virginia Offers Five Tips for Planning Government Meetings / February 2012

The National Conference Center in Leesburg, Virginia Names Joni Mamana as Senior Sales Manager / February 2012

White Paper Examines How Conference Centers are More Conducive to Learning / January 2012

The National Conference Center to Host Think Tank for Event Innovation / October 2011

The National Conference Center Releases White Paper: The Future of the Meetings Industry: Why Certain Conference Innovators Are Winning / October 2011

Book Advising Food Service Businesses on Going Green Released at the National Restaurant Association Expo Includes Case Study of The National Conference Center in Leesburg, Virginia; Greening Food and Beverage Services A Green Seal Guide to Transforming the Industry / July 2011

The National Conference Center Introduces QR-Coded Green Tour of the 917-room Conference Center; 12-stop Tour Features Quick Response Codes Providing Relevant Information / March 2011

US General Services Administration Awards the First – and Only – GSA Schedule Contract for a Conference Center, Hotel or Resort to The National Conference Center in Leesburg, Virginia / September 2010

The History of Xerox Document University Training and Conference Center / Nov 2001

Oxford Capital Partners, Inc. Acquires Xerox Document University, a 951 room Conference Center in Leesburg, VA / July 2000

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.