News for the Hospitality Executive |
Relationship First:
The Secret to Successful Hospitality Partnerships By Bill Caraway Regional Director of Pennsylvania Hospitality Sales The Hamister Group, Inc. March 19, 2012 Before
reading this, I hope
you are having a good day, and I wish you success in all that you
do. The secret to
maintaining
successful business and personal relationships is to find out why these
types
of relationships typically fail in the first place. For example,
if you
go to Divorce.com, you can look at the top 10 reasons as to why
marriages fail:
the top 2 of which are identified as a lack of two-way communication
whether it
involves financial issues or general communication problems. Similarly,
in
business, one of the top reasons for failed relationships with clients
is poor
communication. The issue of communication probably also ranks
number one
when talking about a manager’s failure to get the best out of their
co-workers
and awful employee retention rates. There are
thousands of
articles online regarding the success and failure of business and
personal
relationships. While these two types of relationships may differ
in
nature, the theme of communicating well to maintain relationships
reigns
supreme. When struggling with some issues in my personal and
professional
life, I went to a counseling session with a pastor. We discussed
marital
issues and problems I perceived in the work place dealing with people
and
situations. His first comment was “relationships first” – I
stopped for a
minute to figure out what that actually meant. Then the following
items
hit me, and they all involve good communication:
It doesn’t
take an expert to
write these tips, nor to live them. Did you notice the first line of
this
article? Yes – it truly is relationship first! About the Author: Bill Caraway is the Regional Director of Pennsylvania Hospitality Sales of The Hamister Group, Inc., a nationally-expanding hotel and healthcare management company based in Williamsville, NY. The company’s hotel portfolio includes Holiday Inn Express Cranberry PA, Hampton Inn Cranberry PA, Residence Inn Cranberry PA, Hampton Inn Pittsburgh Airport PA, Hampton Inn Pittsburgh Greentree PA, MainStay Suites Knoxville TN, Fairfield Inn & Suites Smyrna TN, Sleep Inn & Suites Smyrna TN, Sleep Inn & Suites Lebanon TN, and Sleep Inn & Suites Louisville KY. Feedback can be sent to Bill at [email protected]. For more information on The Hamister Group, Inc., please visit the organization's website at www.hamistergroup.com. |
Contact: Bill Caraway Regional Director of Pennsylvania Hospitality Sales The Hamister Group, Inc. [email protected] www.hamistergroup.com |