News for the Hospitality Executive |
McLEAN,
Va. (March 7,
2012) – Embassy Suites Hotels has announced the recipients of
its 2011
Brand Awards and honored many of these winners at an awards dinner at
the
Library of Congress in Washington, D.C., last night. A mix of
qualitative and
quantitative metrics were used to select properties and leaders that
have
demonstrated best in class performance as it relates to revenue
generation,
guest service and leadership, while embodying the brand’s service
culture to Make
a Difference with guests, team members and the communities in which
they
live.
“These hotels truly live up to our brand promise to consistently deliver more of what our guests want,” said Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide. “Our team members live and breathe the brand’s culture and values and continually raise the bar on standards of service for which the Embassy Suites brand is known.” Embassy Suites Hotels presents the 2011 Hervey Feldman Award / General Manager of the Year to Robert Kisabeth of Embassy Suites Denver - Downtown/Convention Center. Right to Left: John Lee, vice president, brand marketing, Embassy Suites Hotels, Hilton Worldwide; Shawn McAteer, vice president, brand performance support, Embassy Suites Hotels; Robert Kisabeth, general manager, Embassy Suites Denver - Downtown/Convention Center; Herman Turk, regional vice president, Windsor Capital Group; Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide The
Hervey Feldman Award,
named in honor of the brand’s first president,
recognizes a hotel general manager who demonstrates superb leadership,
accountability, business sense and creativity. 2011’s Hervey Feldman
Award /
General Manager of the Year went to Robert Kisabeth of Embassy Suites
Denver - Downtown/Convention Center.
Other winners from the brand’s 213-hotel portfolio include:
Also honored last night were the brand’s annual Connie Award winners, named after Hilton Worldwide’s founder, Conrad Hilton. Previously announced in January, these hotels scored highest in quality assurance audits and satisfaction scores:
About Embassy Suites Hotels Embassy Suites Hotels, one of Hilton Worldwide’s ten market-leading brands, gives guests more during every stay. The full service, upscale brand offers spacious two-room suites, free cooked-to-order breakfast and a nightly Manager’s Reception with complimentary appetizers and beverages. Both leisure and business travelers looking for an approachable, upscale experience feel right at home in the brand’s inviting atrium environment. Embassy Suites Hotels has 213 properties across the Americas and an additional 27 in the pipeline. For more information, visit www.embassysuites.com, and connect with Embassy Suites at www.embassysuitesmediacenter.com, www.facebook.com/embassysuiteshotels and http://www.twitter.com/EmbassySuites . About Hilton Worldwide Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,800 hotels and timeshare properties, with 630,000 rooms in 88 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide and www.linkedin.com/company/hilton-worldwide. |
Contact: Maggie Giddens 703 883 5346 [email protected] Lisa Harrison +1 212 805 8019 [email protected] |