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Grand Hyatt Hong Kong Teams With McLaren Technologies
For New Tech and Task Management Upgrade

Hong Kong, 20th March 2012 –  Sydney and Singapore based solutions specialists, McLaren Technologies Asia Pacific Pte Ltd has concluded a cutting-edge guest tracking and housekeeping management upgrade at the Grand Hyatt Hong Kong implementing two new technology systems – HotSOS and REX.

Located adjacent to the Hong Kong Convention and Exhibition Centre the Grand Hyatt Hong Kong is widely regarded as one of Asia’s leading technology and business hotels. The hotel offers panoramic views of Victoria Harbour and state-of-the-art conference facilities, and was recognised as the Best Meetings & Conventions Hotel in Hong Kong by TTG China in 2011.

McLaren Technologies - Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions - was commissioned by Grand Hyatt Hong Kong to advise and activate HotSOS and REX in line with the hotel’s continued focus on delivering a superior guest experience.

HotSOS, provided by software and hardware solutions developer MTech, is one of the industry’s most progressive guest tracking solutions. Essentially a preventative maintenance and task management system, the automated HotSOS solution better resolves service orders and guest requests, ensuring a seamless service in line with Grand Hyatt’s luxury hospitality.

The revolutionary REX housekeeping management solution is the first of its kind for the industry, providing hotels with the means to streamline the entire room assignment and cleaning process so that guests can access their rooms faster. Empowering room attendants with Android Handheld technology and smart PMS integration, the intuitive solution helps optimise the order in which rooms are assigned for service.

McLaren Technologies Managing Director Matthew White said the Grand Hyatt Hong Kong is undoubtedly one of the region’s most outstanding luxury hotels.

“The expectation from guests is deservedly high, and we are excited to have been selected to help the hotel take that next important tech-step in order to deliver a more perceptive and precise level of service for guests,” he said. “In a competitive market, the Grand Hyatt Hong Kong is certainly one of the more proactive and committed hotels when it comes to enhancing guest services by improving efficiency.”

Mr White added that McLaren’s innovative technology integration has firmly projected the hotel into a league of its own efficiency wise.

“HotSOS and REX have opened the door to attaining a new level of performance and proficiency on many levels. For example, the Android innovation is a perfect example of how Hyatt has revolutionised the way its room attendants work.

“From an operational perspective HotSOS is a revelation in terms of their team tracking tasks to completion. They are now able to escalate issues direct to managers when timeframes are jeopardised, and of course reap the rewards of the significant cost savings both solutions ultimately represent.”

For more information about McLaren contact or visit the website

About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren International’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts McLaren International is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact or visit the

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit


Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358

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Also See: McLaren Implements Technology 'Jazz' Up At Conrad Hong Kong Hotel / March 2012

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