Hotel Online
News for the Hospitality Executive


McLaren Implements Technology 'Jazz' Up At Conrad Hong Kong Hotel

Hong Kong, 20th March 2012 – The renowned Conrad Hong Kong has concluded an avant-garde ‘communications refurbishment’, following a comprehensive audit and new solutions upgrade by McLaren Technologies Asia Pacific Pte Ltd. Towering 61 floors over Pacific Place in Hong Kong's vibrant business district, the Conrad Hong Kong is well regarded for delivering premier service, award-winning dining and hi-tech amenities for guests.

Conrad Hong Kong’s General Manager, Mr Keith Allardice, explained that its recent collaboration with McLaren Technologies has empowered the hotel to take its ‘high-tech’ positioning one step further, this time for the benefit of the entire hotel’s service team. Conrad Hotels & Resorts’ philosophy of providing flawless service and connections for customers has been enhanced through the relationship with McLaren, says Allardice.

“As one of Hong Kong’s busiest hotels, both in regards to business and leisure markets, service optimisation is paramount,” he said. “Effective service and time management is key.”

“To help our team members perform at their peak, we decided to invest in an upgrade of our communication and guest tracking systems, impacting all facets of the hotel. In this regards, McLaren’s experience has been invaluable.

“McLaren was not only able to recommend the most appropriate solutions for our business, covering everything from front office to guest rooms and our busy conference and events department, but also accomplished the project in a workable time frame that incorporated integration and training. The entire process was seamless.”

McLaren Technologies is Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions. Commissioned by Conrad Hong Kong, McLaren installed a total of three complementary solution systems for the hotel - Jazz Call Accounting; DuVoice Guest and Administration Voice Mail; plus industry favourite, ‘HotSOS’ provided by industry leading solutions developer MTech. ‘HotSOS’ (pronounced ‘hot sauce’) is considered one of the industry’s most dynamic service optimisation systems, designed to facilitate preventative maintenance and intuitive task management.

McLaren Technologies Managing Director, Mr Matthew White, said, “It was great to work with such a forward thinking, guest oriented hotel. They really did embrace a ‘high-tech’ approach to updating the hotel’s back of house communications and infrastructure, which ultimately will benefit every team member, as well as conference clients and hotel guests.

“Part of the beauty of HotSOS, Jazz Call Accounting and DuVoice is their simplicity and stable performance across devices. The result for Conrad Hong Kong is a unified technology system that translates in real terms to a more timely and professional hotel experience - from the moment guests check in and are presented with their rooms through wake up calls and departures.”

For more information about McLaren contact or visit the website

About McLaren Technologies Asia Pacific Pte Ltd.
McLaren Technologies based in Singapore and Sydney, delivers a range of "best of breed" technology solutions and services to hospitality and related industries across the Asia Pacific Region. McLaren International's customers span the world’s leading hotel companies including IHG (InterContinental Hotels Group), Hilton Worldwide, Accor Hospitality, The Peninsula Hotels, Mandarin Oriental Hotel Group, Starwood Hotels and Resorts, Banyan Tree Hotels and Resorts, Langham Hotels, Hyatt Hotels and Resorts, MGM and Pan Pacific Hotels and Resorts.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit

About SDD and JAZZ Fusion
JAZZ Fusion, from SDD, is a collection of integrated software tools and management services for billing and provisioning voice and internet services over enterprise and property-based networks. JAZZ Fusion can be implemented as premise-based software serving a single property, as hosted software serving an entire customer enterprise, or as a software service (SaaS) can be subscribed to over public and private networks. SDD is a software and services company based in Delray Beach, Florida U.S.A. with customers spanning the America's, Europe, Asia Pacific, and the Middle East. SDD customers include many of the largest and most prominent hotels and commercial properties in the world. For more information about SDD contact or visit the website

About DuVoice
Located in Kirkland Washington DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls and a property management interface to most any PBX system.

About Conrad Hong Kong
Conrad Hong Kong, located in the heart of the city's business district, fuses traditional Chinese culture with modern Chinese design. The hotel features 470 rooms and 44 suites  with panoramic views of either Hong Kong Harbour or Victoria Peak, extensive meeting and leisure facilities, and several of the city's leading restaurants including the famed Nicholini's which has been named the best Italian restaurant outside of Italy by Italy's Commissione Centrale.


Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358

Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here
Also See: Verizon Wireless and MTech Bring Enterprise Level Messaging to the Hospitality Business; HotSOS customers can now use any Verizon Wireless phone for dispatching service orders and achieving fast, reliable delivery of messages / December 2011

Newmarket International, Inc. Acquires MTech / November 2011

DAPage Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins the MTech family of supported devices allowing more options to customers using its Hotel Service Optimization System / October 2011

MTech Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's Disease; To better respond to potential problems with stagnant water remaining in sink pipes in vacant guestrooms, MTech is addressing the potential health issue within HotSOS's Winter Release / October 2011

MTech Surpasses 2,000 Hotel Milestone; As the leading provider of guest-response, asset protection and workflow automation solutions nearly all the top names in hospitality trust MTech to help them improve guest experiences / September 2011

MTech Partners with SuiteLinq to Respond More Quickly to Guests' Service Requests; Seamless integration of MTech's Hotel Service Optimization System to the SuiteLinq marketing platform delivers the ultimate experience for guests and new revenue streams for owners / September 2011

Loews Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now upgrading to MTech's Hotel Service Optimization System to heighten its already superior service delivery / Augsut 2011

McLaren Technologies Delivers the Latest in Guest Service Technology from MTech to the Internationally Renowned InterContinental Grand Stanford Hong Kong / June 2011

The Peabody Orlando Proactively Controlling Energy via MTech/Control Green Integration / May 2011

MTech's REX/Axxess Integration Fulfilling Guests' Requests for Service/No Service / April 2011

MTech / INNCOM Integration Streamlining Room Turns at Bardessono / March 2011

Droid™ Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS platform / January 2011

MTech Seeking Software Analyst/Developers to Support Growth; Miami-based company is growing its team to better handle its portfolio of hospitality applications, including HotSOS, REX, PMWorks and more . . . / November 2010

Guest Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks; MTech's popular preventive maintenance solution is being used across all Platinum Hospitality Management properties; Since PMWorks was deployed, guest-service scores have soared / November 2010

Premier Hospitality Management Raising Productivity with PMWorks; Developed by MTech, the Web-based preventive maintenance solution maintains and extends the effective life of furnishings, fixtures and equipment at all 17 Premier Hospitality Management hotels / October 2010

Droid Does . . . REX: MTech adds Android Device Support to its Room Expeditor Tool; REX already running on iPod Touch and iPhone / June 2010

REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.