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Carlson Reports Revenue Increase of 13% in 2011 to $38 billion and
Strategic Progress Made Across Its Businesses as Part of Ambition 2015 Goals

MINNEAPOLIS, March 21, 2012 -- Carlson, a global hospitality and travel company, today reported a 13 percent increase in 2011 of its system wide revenues to USD 38 billion and an eight percent year over year increase of the consolidated revenues of its businesses to USD 4.5 billion.

"We have made great progress toward our Ambition 2015 goals we set two years ago," said Hubert Joly, president and chief executive officer, Carlson. "Our achievements this year across our various businesses indicate we are on track to realize the goals we have defined."

Growth and strategic progress were strong in each of Carlson's three businesses.

Carlson Wagonlit Travel (CWT) recorded a 15 percent increase of its system wide sales to USD 28 billion and a 12 percent increase in company revenue to USD 1.9 billion. CWT's growth in 2011 stems from strong client retention (96 percent) and USD 2.2 billion in annualized new business. During the year, CWT successfully advanced its innovation strategy, introducing a range of new products, including CWT Market, a free mobile application that aggregates travel apps and mobile web sites; CWT To Go, which gives corporate travelers access to essential travel information (mobile check-in, flight status, gate changes, delays, etc.); and CRS by CWT, a central hotel reservation system consolidating non-Global Distribution System (GDS) hotel content in one place.

Carlson Rezidor Hotel Group reported system wide revenues of USD 7.0 billion, a seven percent increase from 2010 and increased its consolidated revenues by 12 percent to USD 1.5 billion. During 2011, Carlson Rezidor Hotel Group opened 63 new hotels and signed 84 hotels with more than 16,600 rooms, the highest number signed in the last three years. The global portfolio is now at 1,319 hotels in operation and under development. Number of rooms in operation and under development has grown to 208,500 at the end of 2011, from 202,500 at the end of 2010 and 197,000 at the end of 2009, despite the removal of close to 15,000 rooms over the last two years. Carlson Rezidor Hotel Group achieved major milestones in the implementation of its Ambition 2015 strategy, especially as it relates to the rejuvenation and growth of its core Radisson® brand: the company opened in November 2011 the Radisson Blu Aqua Hotel, Chicago, the first Radisson Blu in the U.S.; a second Radisson Blu is under construction at the Mall of America in Minneapolis, opening in spring 2013, which will bring the North American portfolio to three Radisson Blu hotels, including the Radisson Blu Resort, Marina & Spa, St Martin; globally, the number of Radisson Blu hotels in operation has grown from 192 at the end of 2010 to 229 at the end of 2011, and the group is expecting to open more than 30 Radisson Blu hotels in 2012; finally, 25 percent of the Radisson hotels in the U.S. and Canada have completed Property Improvement Plans (PIPs) and the company expects to be at 49 percent PIP completion by end of 2012.

T.G.I. Friday's increased its system wide revenues by close to four percent to USD 2.6 billion and achieved USD 1.2 billion in company revenues. T.G.I. Friday's opened 52 new restaurants during the year, of which 41 were international, bringing the total number of restaurants to 924 at the end of 2011 compared to 909 at the end of 2010. It achieved four percent comparable store sales growth in its international restaurants and out-performed the market domestically in comparable guest counts by one percent in the company-owned restaurants.

System wide revenues (USD billions)



% Growth

Carlson Wagonlit Travel®




Carlson Rezidor Hotel Group




T.G.I. Friday’s®








Consolidated revenues (USD billions)



% Growth

Carlson Wagonlit Travel®




Carlson Rezidor Hotel Group




T.G.I. Friday’s®








About Carlson
Carlson is a global hospitality and travel company headquartered in Minneapolis, Minn. Carlson Rezidor Hotel Group includes more than 1,300 hotels in operation and development, including, Radisson Blu, Radisson®, Park Plaza®; Park Inn by Radisson, Country Inns & Suites By Carlson(SM) and Hotel Missoni; more than 900 T.G.I. Friday's® restaurants; and a majority stake in Carlson Wagonlit Travel®, the global leader in business travel management. Carlson operates in more than 150 countries and territories and its brands employ more than 170,000 people.


Ben Gardeen
+1 (763) 212-8129

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Also See: Carlson Rezidor Hotel Group Appoints Rob Smith as General Manager of the Radisson Plaza Hotel in Minneapolis, Minnesota / March 2012

Global Hospitality Management and Carlson Rezidor Hotel Group Open the 204-room Park Inn by Radisson in Fresno, California / March 2012

Carlson Rezidor Hotel Group Appoints General Managers for Key Dubai Properties, Khazza Khamis for the Radisson Blu Hotel, Dubai Downtown and Rob Collier for the Radisson Blu Residence, Dubai Marina / March 2012

Owner, VVA Hotels Pvt Ltd, and Carlson Rezidor Hotel Group Open the 162-room Radisson Blu Hotel Chennai City Centre in India / March 2012

Carlson Rezidor Hotel Group Selects the 248-room Radisson Blu Hotel, Amsterdam as its 2011 Global Hotel of the Year / February 2012

Midway Through its 5-Year Ambition 2015 Strategy Carlson Rezidor Hotel Group Continues to Meet Key Objectives; New Name Represents Persistence to Strategy for Brand Clarification Rather than Change of Course / February 2012

Carlson Rezidor Hotel Group Appoints Scott Deibert as Vice President of Strategic Sourcing, Americas / February 2012

Carlson and Rezidor Establish the Carlson Rezidor Hotel Group with Goal to Generate $400 Million in Additional Revenue by 2015 / January 2012

Rezidor and Al Jassim Group to Open the 270-key Hotel Missoni Doha in Qatar in Late 2015 / January 2012

Rezidor Opens the 197-room Park Inn by Radisson Lübeck in Germany through a Rebranding of the Former Mövenpick Hotel Lübeck / January 2012

Rezidor to Debut in Qatar with the Q3 2012 Conversion of the Ramada Plaza Doha to the 583-room Radisson Blu Hotel, Doha / January 2012

Rezidor Hotel Group Undergoes Corporate Reorganization Separating Responsibilities for Core Brands and Creating New Area Structures for Europe, the Middle East and Africa / January 2012

Rezidor Debuts in the Country of Georgia with the Opening of the 168-room Radisson Blu Hotel, Batumi / December 2011

Rezidor to Open Hotel Missoni Mauritius Near Baie du Cap on the Island of Mauritius; The 80-suite Property is Set to Open in 2014 / December 2011

Wenaasgruppen Partners with Rezidor to Open Two New Hotels in Oslo, Norway - The 135-room Radisson Blu Hotel, Oslo Alna and the 208-room Park Inn by Radisson Oslo Alna / December 2011

Rezidor Hotel Group to Open 500-room Radisson Blu Resort & Congress Hotel in Sochi, Russia in Q1 2013 / December 2011

With $10 Million Renovation Complete Carlson to Re-open the 252-key Radisson Blu Resort, Marina & Spa on St. Martin / December 2011

Jean-marc Jalbert Named as General Manager for the Radisson Blu Resort, Marina & Spa on St. Martin; Manon Castelin Joins as Senior Sales Manager Serving France, Italy and Benelux / November 2011

Rezidor to Open the 180-room Park Inn by Radisson Petrozavodsk in Russia Owned by Piter Concern / November 2011

Rezidor to Open the 138-room Park Inn by Radisson Milan Malpensa in Italy Through a Rebranding of the Grand Hotel Milan Malpensa / November 2011

Rezidor to Open the 152-room Radisson Blu Hotel, Athens in Greece Through a Rebranding of the Athens Park Hotel / November 2011

Rezidor to Open the New-build 150-room Park Inn by Radisson Amsterdam Schiphol in Q3 2012 / November 2011

Rezidor Opens the 218-room $35 Million Radisson Blu Hotel at East Midlands Airport in England / November 2011

Rezidor Hotel Group and Developer Soravia Group Constructing the 236-room Radisson Blu Hotel, Belgrade in Serbia / November 2011

Rezidor Hotel Group Names Pasquale Baiguera as General Manager for the Radisson Blu Conference and Airport Hotel in Istanbul, Turkey / November 2011

Rezidor Hotel Group to Rebrand the 246-room Taksim in Turkey as the Radisson Blu Hotel Mersin / November 2011

Rezidor Hotel Group and Esta Holding to Develop The Park Inn by Radisson Donetsk in Ukraine / October 2011

Rezidor Hotel Group to Renovate and Re-Brand the Hotel Riu Park El Kebir in Tunisia to Re-Open as the Park Inn Hammamet in Q2 2012 / September 2011

Rezidor Hotel Group to Re-Brand the Jan III Sobieski Hotel, Warsaw; the 439-room Property will be Known as The Radisson Blu Sobieski Hotel, their 9th Hotel in Poland / August 2011

Rezidor Hotel Group to Open the 369-room Park Inn Trysil Mountain Resort in Norway / August 2011

Rezidor Hotel Group to Open The 435-room Radisson Blu Sobieski Hotel in the Re-Branded Jan III Sobieski Hotel in Warsaw, Poland / August 2011

Rezidor Hotel Group to Manage the 471-room Radisson Royal Hotel, Dubai and the 257-room Radisson Blu Resort, Fujairah Dibba in the United Arab Emirates; Both Hotels Owned by ACICO Industries / July 2011

Rezidor Hotel Group to Open 133-room Radisson Blu Golden Horn Hotel in Istanbul in the First Quarter of 2013 / June 2011

Rezidor Hotel Group to Open the 235-room Park Inn London Wembley First Quarter 2012 / June 2011

Rezidor Hotel Group to Open Two New Park Inn by Radisson Hotels in Africa, Park Inn Polokwane in Limpopo and Park Inn Nairobi Westlands in Kenya / June 2011

Kurt Ritter to Remain Rezidor Hotel Group's President & CEO / April 2011

Rezidor Hotel Group Opens 169-room Hotel Missoni Kuwait in the Shopping District of Kuwait City / March 2011

Rezidor Hotel Group to Build Their 10th Hotel in West Africa: The Radisson Blu Hotel, Accra in Ghana / January 2011

Rezidor Hotel Group to Build New 233-room Park Inn London ExCeL at the ExCeL Exhibition Centre, London / January 2011

Rezidor Hotel Group Has Record Year of Hotel Openings with 7,200 Rooms / December 2010

Formosa International Hotels Corporation to Acquire Regent Luxury Hotel Brand From Carlson and The Rezidor Hotel Group AB; Formosa Plans to Grow Regent Brand with New Luxury Concept in Key Global Markets / April 2010

Carlson Hotels Adds 92 Hotels in 2009; Total Portfolio Totals 1,058 Hotels with 160,000 rooms in 77 Countries / January 2010

Carlson Hotels Adds 33 New Properties Spanning 13 Countries in the Second Quarter of 2009 / July 2009

Carlson Hotels Worldwide Adds 110 Hotels to its Five-brand, Global Portfolio in 2005; Systemwide Revenues Reaches USD$6 Billion / January 2006

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