News for the Hospitality Executive
DALLAS, Jan. 12, 2012 -- hotels.com® recently conducted a hotel amenities survey, asking travelers to dish on their favorite in-room and hotel perks. Question after question, guests reported that free Wi-Fi is a must when choosing a hotel room and that this amenity overwhelmingly factored into the decision on which hotel to book. Thirty-eight percent of travelers reported that free Wi-Fi played a part in their decision as a "must" to stay at a specific hotel, 35 percent reported it is the simple amenity they want to see more in hotels, with 31 percent wishing it would become a standard in all hotels in 2012.
"Given the explosion of mobile use in the past few years, it is no surprise that travelers are requiring free and fast Wi-Fi," said Taylor L. Cole, APR, director of public relations and social media for hotels.com. "Many guests never travel without their tablets, smartphones and laptops. It's as intuitive as packing a toothbrush. Guests use these items in their rooms to plan activities for the next day. We are also seeing an uptick in mobile booking the day of a stay. Guests are creating their trips while on-the-go with Tonight's Local Deals on our site and the hotels.com mobile apps, which feature exclusive mobile deals – it is only natural that they'd want to stay connected while in their hotel rooms."
To round out the tech responses, 23 percent of guests stated their favorite modern in-room amenity was the use of iPads for guest services, local information and personal use. This ranked above air purifiers/humidifiers, high-end coffee makers, iPod dock, massage chairs, video game systems, universal remote rooms and workout equipment/DVDs.
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Hotels.com® is a leading provider of lodging worldwide, offering almost 145,000 properties in over 60 countries from national chain hotels and all-inclusive resorts to local favorites and bed & breakfasts. Hotels.com is the smarter way to book travel by offering welcomerewards®, an industry leading loyalty rewards program; the real opinions of other travelers captured in 2.5 million Guest Reviews and; a Price Match Guarantee, so that those booking with hotels.com can be assured they are getting the best deal, either online or by speaking directly to a travel expert at 1-800-2-HOTELS 24 hours a day. For more information, please visit hotels.com. Hotels.com is an operating company of Expedia, Inc. (NASDAQ: EXPE). Follow us on Facebook at www.facebook.com/hotelsdotcom and Twitter via www.twitter.com/hotelsdotcom or visit the hotels.com Travel Smart Blog for consumer and business travel information. Download the mobile app here: http://www.hotels.com/deals/mobile_app/. Detailed Hotel Price Index data is available at: http://www.hotel-price-index.com, hotels.com, A Smarter Way to Book™.
Hotels.com and the hotels.com logo are either registered trademarks or trademarks of hotels.com, LP. All other trademarks are property of their respective owners. © 2012 hotels.com, LP. All rights reserved. CST # 2083949-50
– Finn Partners for hotels.com
Taylor L. Cole, APR