Hilton Garden Inn brand is comprised of over 500 hotels and all general managers are eligible for the award. The Hilton Garden Inn Cleveland/Twinsburg ranked number one in the Midwest region in loyalty and service categories, which also earned Greene the title of 2011 Midwest Region General Manager of the year.
Robert Voelker, CEO, Gateway Hospitality Group stated, “Roger has over 30 years of hospitality experience, and is extremely dedicated, works tirelessly, trains, develops, promotes from within and is very involved in the community. He knows how to pay it forward and has worked diligently over the years to help many foundations and charities receive greatly needed funds. He is a superstar of our management team.”
Greene stated, “The General Manager of the Year Award is a tribute to the phenomenal management team that consistently exceeds our guest expectations while making lasting memories. The care and consideration that we give to our entire team continues to affect our guest's experience with improved loyalty and greater guest satisfaction.”
Greene credits his success to his terrific hospitality TEAM. He wrote a note to staff the day he won the award, “Dear Team, Well, we have done it again! I want to thank you all for sharing this award with me, as we truly are a phenomenal team with great character and passion. It is very humbling to receive this for the 2nd time while realizing that it really belongs to all of you for the work you do every day! I can’t thank you enough for your support during the year as we worked through good times as well as difficult moments. You are the best, I will never forget! “
The Hilton Garden Inn Cleveland/Twinsburg offers award-winning service, and wide array of services making the hotel a first choice among local businesses, corporate and leisure travelers in Ohio. All 142-newly renovated guestrooms provide complimentary Wi-Fi, an in-room hospitality center with refrigerator, microwave and coffee maker and adjustable Sleep System beds. Hotel business services include a 24-hour, complimentary business center as well as over 12,000 square feet of divisible event and meeting space currently going through complete renovation. The hotel also boasts the Garden Bar and Gille, a new lobby concept design for the Hilton Garden Inn brand.
The Hilton Garden Inn Cleveland/Twinsburg is located at 8971 Wilcox Drive, Twinsburg, OH., 44087, just minutes from both Akron/Canton and Cleveland Hopkins airports. For reservations, or more information, please visit www.clevelandtwinsburg.hgi.com or call the hotel directly at 330.405.4488.