News for the Hospitality Executive
2012 - Grand Pacific Resort Management recently completed two
Color Code training provided by UMEUS Consulting.
Grand Pacific Resort Management chose UMEUS Consulting to provide a critical element of their management training program. Nigel Lobo, VP of Operations commented, “I was looking for something that would energize my management team, something new and exciting. I was intrigued with the concept of motive and wanted to see how it would work with our organization. I am delighted with the results”
Candace Vigil, Senior Consultant at UMEUS Consulting says, “Research shows that emotional intelligence, often referred to as “soft skills”, is four times more important than IQ in gauging career success. Interpersonal skills, unlike IQ, can be learned and improved, yet this is an area often overlooked when training teams. The results of the Color Code Personality Assessment, pioneered by Dr. Taylor Hartman, PhD, are unique to each individual and provide clear insight into why you do the things you do. The training we provide teaches you how to take that information and apply it in real life situations. By understanding motive, you can change behavior to produce the desired results.”
Resort management can be intense and stressful. Trying to manage guest expectations, complex schedules, and internal demands can create a tense work environment where misunderstandings can escalate into serious problems. Understanding core motive and learning to communicate effectively with others can reduce stress, improve the level of employee engagement, and enhance synergy.
Doreen Bechard, Regional Director of Resort Operations said, “A lot of training programs are exciting at first, but they die out within a day when you return to your usual busy schedule. The Color Code stayed alive in our organization because of the comprehensive follow up provided as part of the training. Now it’s become part of our culture and daily conversation.”
James Tennery, Resort General Manager, had this to say, “I’ve never seen a concept saturate our organization as quickly and completely as the Color Code training. It has become ingrained in our daily conversation. The Color Code has become part of the culture at Grand Pacific Resort Management.”
Mr. Lobo continues, “Training is an important component here at Grand Pacific Resort Management. We implement a number of different methods to keep our team motivated to deliver memorable vacations to our guests and owners. Our management team really benefitted from this method which dovetails nicely into our other programs. The training provided by UMEUS Consulting supports our mission and keeps us moving in the right direction.”
About Grand Pacific Resort Management:
Grand Pacific Resort Management is one of the oldest and largest vacation ownership companies based in California. Servicing over 50,000 owner-families every year, it manages over 1,000 units in the United States and Canada. For more information visit the website at www.gprmgt.com.
About UMEUS Consulting:
UMEUS Consulting is a Certified Independent Trainer for Color Code International, specializing in interpersonal skills training tailored to meet the needs and objectives of your organization. Training programs include courses for Self-Awareness, Organizational Awareness, Character and Leadership Training, Customer Service Training, and Sales Training. For more information please visit the website at www.umeusconsulting.com or email firstname.lastname@example.org.
To Learn More About Your News
Being Published on Hotel-Online Inquire Here
Pacific Resort Management Steps into Canada: Awarded Mountain Resort at
Panorama, BC, Canada Management Contract / November 2011
Lobo Selected as Keynote Speaker for 53rd C.A.R.E. Conference; Grand
Pacific Resort Management Vice President to Address CARING for Your
Customers / September 2011
Pacific Resort Management (GPRM) Hits Home Run at National Convention;
Timeshare Resort Management Company Covers the Bases Wins Top Honors on
Four Key Resort Management Functions / April 2011