Hotel Online
News for the Hospitality Executive

San Antonio Convention Center Driving Revenues, Customer Satisfaction with PSAV

Establishing an exclusive, preferred partnership with the leading provider of audiovisual
and event technologies, is making more than sense... its making millions of dollars

San Antonio, Texas, October 12, 2011
– Since PSAV® Presentation Services began operating as the exclusive provider of event technologies to the Henry B. Gonzalez Convention Center (HBGCC), business has proven to be "wildly successful," according to Michael Sawaya, Director of Convention, Sports, and Entertainment Facilities Department for the  City of San Antonio. The HBGCC, located in the historic downtown district, has earned more than $500 thousand annually in revenues generated from event-technology services provided by PSAV.

PSAV is the leading supplier of audiovisual and event technology to hotels, associations, producers and meeting planners worldwide.
"Although we hold more than 300 events each year, drawing about 750,000 convention delegates from around the world, we felt we were missing out on considerable revenues," Sawaya said. "Therefore, we alerted the event-management community that we were looking for an exclusive partner in the audio/visual and event technology arena. Only PSAV came to the table with considerable local and national expertise and the willingness to share with us a percentage of the revenues they receive by providing audiovisual services. Because of PSAV, our business is thriving -- and so are our customer satisfaction scores.
"PSAV is a great partner in every sense of the word," he said. "They always have the customer's best interest in mind. They provide considerable value through the services and technologies they support, and they exceed our expectations at every turn.  Having a partner whose philosophies mirror our own makes for a great relationship in both the short and long run. We highly recommend PSAV to Convention Centers around the world looking to increase bottom line revenues and customer loyalty."
Sawaya, a former hotel General Manager with more than 20 years of experience, had worked with PSAV previously at hotels he managed. He said he had confidence in PSAV as a partner  due to the company's exceptional customer service and satisfaction track record, and the expertise of its on-site staff.
"Convention Center operators are always looking for new ways to generate revenue while exhibitors and meeting planners are looking for new ways to cut costs," Sawaya said. "PSAV is a true partner who enables us to do both. Event goers aren't happy with a run-of-the-mill presentation or trade show experience. They expect to be 'wowed' when they enter one of our rooms or exhibit halls. PSAV's general assembly technologies and multimedia presentations make what was once ordinary -- extraordinary. We are thrilled to be their partner."
Tom Brewer, PSAV Director of Convention Center Operations, echoes Sawaya's enthusiasm.
"PSAV is thrilled with the success achieved for the HBGCC," Brewer said. "This is just one example showing that market size doesn't matter when it comes to our ability to dramatically drive revenues. The key to facility success is having a team in place dedicated to inspiring great events. Michael and his group trust PSAV to deliver an unforgettable experience, and together, everyone who visits the San Antonio convention center will truly feel like they attended a one-of-a-kind event."

The HBGCC, built as part of the 1968 World’s Fair and expanded three times since, is now a beautifully designed and spacious facility that encompasses a total of 1.3 million square feet. The facility features: 67 meeting rooms, four exhibit halls with more than 440,000 square feet of contiguous exhibit space, three elegant ballrooms including Ballroom C with approximately 40,000 sq. ft., a full service UPS Business Center, 36 loading docks, WiFi connectivity, and compressed air, electricity, water and drainage available in the exhibit halls.

The HBGCC complex also features the newly-renovated Lila Cockrell Theatre, a 2,400 seat Performing Arts and General Assembly Theatre. The Alamodome and more than 13,000 of the City’s downtown hotel rooms (over 42,000 citywide), are within minutes and walking distance as well as restaurants and entertainment on the world-famous San Antonio River Walk.

About PSAV® Presentation Services

PSAV provides the ideas and technology that inspire great meetings. This has made PSAV the leading provider of event technology for meeting planners and producers across the corporate, association, and tradeshow markets. PSAV provides an unparalleled range of event technology to support its customers’ ability to create, collaborate, and communicate. With more than 800 partner locations worldwide, PSAV provides people and resources right where you want to have your meeting. 

PSAV Agency Contact:
Barb Worcester
Tel: 440-930-5770

PSAV Contact:
Glen Adamik
Tel:  562-366-0141

Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: PSAV Brings 'MapIt!' Web and Mobile App to AVMA Event Attendees; Creating an online and mobile link to the American Veterinary Medical Assn. event resulted in more than 38,000 views of the educational sessions alone / October 2011

From Guestrooms to Meeting Rooms, PSAV Providing Broadband Service and Support at Hyatt Regency Sacramento; Supplying both audiovisual services and High Speed Internet Access support, PSAV serves as a single on-site technology source for the AAA Four Diamond California hotel / August 2011

Westin Stonebriar Wowing Guests with High Speed Broadband Services from PSAV / August 2011

Embassy Suites Denver Downtown Offering Broadband Based on Customers' Need via PSAV; With 100 megabytes of bandwidth at the Convention Center property, meeting planners are only charged for the amount of bandwidth needed, thereby increasing customer satisfaction while also heightening profitability, sales and repeat business / August 2011

PSAV Awarded Highest Video Production Honors at 32nd Annual Telly Awards / June 2011

PSAV Provides 900 iPods to Event Attendees at Sheraton Waikiki to View Schedules, Maps, and More / June 2011

PSAV® Honored with 'Staged Events Award' at InfoComm 2011 in Orlando / June 2011

PSAV, QuickMobile Announce Partnership to Market, Support Event Mobile Solutions / April 2011

Meg Fasy Joins PSAV as VP, Industry Relations; Former MPI sales executive recruited to expand reach of company's coveted event-technology and consultative services / April 2011

PSAV Named Finalist in 2011 Stevie® Awards for Sales & Customer Service; Leading supplier of audiovisual and event technologies recognized for its consistent quarterly increases in customer satisfaction scores since July 2009 / February 2011

Harbor Beach Marriott Resort & Spa Refines Service with PSAV; After completing a $50 million renovation, the premier Fort Lauderdale resort selects PSAV® Presentation Services to supply its Event Technologies, including: AV Equipment, Rigging Services, Power Distribution and HSIA Support / December 2010

PSAV Secures 'Best Of 2010' Title for Second Consecutive Year; PSAV named 'Best Audio-Visual Presentation Provider' in Southern California / November 2010

CRF Debuts State-of-the-Art PSAV Wide Screen at TCT Symposium; 22nd Annual Transcatheter Cardiovascular Therapeutics educational event, produced by the Cardiovascular Research Foundation, presented live surgeries from around the world and clinical-trials to attendees via a 3,300 square-foot curved HD screen with blended imagery support designed by the hospitality industry's leading event-technology provider / September 2010

'Touch Concierge' Navigation System from PSAV Unveiled at HITEC; Available for PSAV and non-PSAV locations, the easy to navigate touch application gives guests access to restaurants, nightlife, shopping, local events and services in the surrounding area with information and directions uploaded to their cell phones / June 2010

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.