News for the Hospitality Executive |
Washington, DC
11/30/11 – The Knowland
Group, a leading provider of business development
solutions for the hospitality industry, has recently launched a new
Client Success team to keep up with the massive number of hotels
switching to Target
Net. The
new department will carry out the Target Net onboarding process for the
more than
100 hotels currently in the pipeline. When switching to other leading sales & catering tools, hotels often face an onboarding process that quickly becomes a tedious and costly nightmare. Data is duplicated or worse, lost altogether, activation dates are delayed again and again, and expenses pile up. With the onboarding methods Knowland has perfected over the past year, this process becomes painless. A Knowland Enterprise Sales Associate begins working with a potential client before the contract has even been signed to ensure the activation date is as soon as possible. The ESA collects hotel documents such as proposals, contracts, and BEOs and other information including meeting room floor plans, sleeping room types, inventory available and more. After the contract is signed, the Client Success team gathers all the other required information and builds the account. They also help set up training with Knowland University and assist sales managers in how to use Target Net to its fullest potential. Knowland University offers complimentary online training multiple times a week, as well self-paced learning and in-person training upon request. A Customization Specialist also works with the new client to develop any requested customizations. Depending on how much existing data there is to convert, clients can be fully utilizing all that Target Net has to offer in as little as two weeks. “Through our extensive conversations and experience with major hotel brand and management companies over the last year, we have developed an onboarding process for Target Net that is as quick, painless, and cost-effective as possible,” said Knowland Chief Learning Officer Trevor Zabel. “Our new Client Success team ensures that onboarding concerns will no longer be a barrier to switching from outdated sales & catering tools to the revolutionary Target Net platform.” About The Knowland Group The Knowland Group is a proven innovator, developing intuitive marketing products and services that streamline and support event and group sales in the hospitality industry. The company, headquartered in the Mid-Atlantic region of the United States, serves more than 3,000 hotel clients and 25,000 users globally. Knowland was ranked as the 76th fastest growing software company (public or private) in North America by Deloitte and the second fastest growing private company in the travel industry for both 2009 and 2010 by Inc. Magazine. For more information, visit www.KnowlandGroup.com, call 410-860-2270, or follow us on Twitter @knowlandgroup. |
Contact:
Megan
Tate, Communications Manager The Knowland Group (202) 312-5880 [email protected] |