 Orlando, FL – November 4, 2011 – After an extensive 24-month refurbishment and redesign, Dorchester Collection’s property, Hotel Bel-Air, has reopened its doors featuring Intelity’s ICE (Interactive Customer Experience™) technology. This in-room guest service technology will provide guests in the hotel’s 103 guestrooms and suites with the ability to navigate through all offered hotel services with the simple touch of a finger.  Hotel Bel-Air has long been synonymous with
prestige and comfort, offering an unparalleled experience. From
the
moment guests check in they will now have the power to access and
coordinate
all of their hotel needs and receive services instantly. Whether
ordering
in-room dining, accessing information about local attractions or
checking into
a flight, guests have the power to customize their experience all from
the
convenience of an easy-to-use interface. ICE not only brings
state-of-the-art technology to the guest, but also fully integrates
into the
hotel’s management systems resulting in an increase in staff
efficiency, a 90
percent reduction in collateral printing and an overall increased level
of
service and quality.
“The Bel-Air is celebrated worldwide for its remarkable style and service that attracts some of the world’s most recognized figures,” said David Adelson, CEO, Intelity. “We look forward to elevating the premier luxury experience these guests are accustomed to as we provide them with the most innovative guest service technology.” “In reopening Hotel Bel-Air, we hope to continue to exceed the high expectations of our returning guests while also welcoming new guests with the latest guest service technology available,” said Edward Mady, Dorchester Collection’s Regional Director of West Coast, USA. “Great care has been taken to maintain the iconic elements and individual style that makes Hotel Bel-Air so beloved and the addition of ICE is a prime example of a contemporary feature enhancing our traditional service values and elevating the guest experience to a new level.” About Intelity Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully interactive guest service interface, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates into property management and POS systems. Since beginning operations in 2007 the hospitality solutions company has grown exponentially becoming a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide including almost all major brands and many significant independents. The customizable interface allows guests to arrange service via an in-room touch screen (ICE Touch); TV (ICE TV); smartphone (ICE Mobile); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE software guest interface and backend management tool have been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in 2011, in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity). Dorchester Collection Dorchester Collection is a portfolio of the world’s foremost luxury hotels in Europe and the USA, each of which reflects the distinctive culture of its destination. By applying its unrivalled experience and capability in owning and operating some of the greatest individual hotels, the company’s mission is to develop an impeccable group of the finest landmark hotels through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management agreements. Please visit: dorchestercollection.com The current portfolio includes the following hotels (in order of them joining the group):
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