News for the Hospitality Executive
Prior to arrival, the app can also act as a hotel-branded platform for the hotel and guest to interact with each other. If a hotel or resort has purchased the FCS i-Guest hotel application from FCS for its specific hotel, then travelers can launch FCS i-Guest directly from FCS i-Guest Hotels Finder. Inside the i-Guest hotel application, potential guests or guests can view hotel information, promotions, and make a variety of service requests-room service ordering, housekeeping inquiries, dinner reservations and more.
"FCS i-Guest Hotels Finder is a valuable addition to the FCS m-Series technology suite that will be rolling out in sessions for different types of hotel operations and guest service applications that we have been offering to our customers globally," says Akina Ho, FCS' Vice President of Strategy and Global Business Development. "With i-Guest Hotels Finder, we now can showcase all of our customers' presence through the latest technology platform at no cost to our customers. We understand that not all hotels currently have the resources to reach their guests and potential guests through mobile platforms since the technology is still relatively new, thus making it very expensive and difficult to deploy. Our intention in developing this latest app was to provide our customers with an effective tool to reach and communicate with their guests, and to provide a complimentary service that will augment their current presence on the mobile platform, truly making their presence global and available anytime and anywhere."
FCS i-Guest Hotels Finder is available now for free download in the Apple iTunes Store by clicking here. It is also exclusively available in the Samsung Apps marketplace by clicking here, for the first 3-months under a joint global promotion campaign with Samsung. In addition, it will be available from Android Market in February 2012.
For more information on FCS and its family of hospitality technology products, please visit www.fcscs.com.
About FCS Computer Systems | FCS Computer Systems (FCS), founded in 1982, is a comprehensive hospitality solutions provider with presence in more than 26 countries worldwide. With nearly three decades of experience, FCS has provided extensive solutions to more than 4,000 hotels in over 8,000 installations across 32 countries.
FCS delivers a full suite of innovative hospitality solutions and services that does solution architect for integrated resorts and international hotel chain on centralized solutions across multiple vendors. The Universal Interface and Billing solution can be installed onsite or hosted privately by hotel chain or publicly hosted by FCS. FCS WinVoice is the leading voicemail solution on both analogue and SIP platform. FCS e-Solution is a web-based suite of hotel operation applications comprised of five subsystems – e-Connect, e-Engineering, e-Housekeeping, e-Concierge and e-Recovery. e-Connect provides centralized call center job dispatch management. e-Engineering is for preventive maintenance and general engineering work order management. e-Housekeeping is for room assignment, inventory, and lost and found management. e-Concierge manages concierge services in a professional way. e-Recovery handles incidents and compensations – an advance GITCH management system with guest information. All these e-Solution applications will be available on the c-Solution platform which is cloud enabled. These applications can also be operated on smart devices so that field staff can take immediate actions on their m-Solutions platform. And most excitingly is FCS i-Guest applications that allow guests to access hotel services and request services via their own smart devices. Subscribe to FCS BuZZ for the latest news and industry insights across the globe by renowned hoteliers, consultants and business owners. For more information, visit www.fcscs.com.
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