News for the Hospitality Executive |
by Dr.
John
Hogan, CHE, CHA, MHS
December 8, 2011 In skating over thin ice , our safety is
in
our speed.
I have
spent virtually my entire career in the hospitality industry and find
the
holiday season is an excellent time to recall fundamentals in safety
and
security. Because hospitality establishments have a certain
amount of cash on hand, agents and cashiers may face the potential
danger of
robberies. While it may seem simple to
advise these staff associates to remain calm, the abundance of mixed
messages
from the mass media (movies, television and even video games) relating
to how
to best address this situation can be confusing.
Ralph Waldo Emerson Unemployment is at high levels in many locations globally, and the coming holiday seasons should be a reminder to observe common sense when dealing with this sensitive issue of preparedness. In my career, I have noted an increase in robbery attempts at a number of different types of hospitality operations in the period in certain holiday seasons. I am neither an attorney nor a law enforcement officer, and am not offering specific counsel here but I have learned a number of reasonable care practices in my career. I also have had the good fortune to interact with several industry leading professionals on security and loss prevention. The following ideas are among those championed by a number of industry resources including those published by the Educational Institute of AH&LA and used in many hospitality programs.
The following is a representative form that contains the vital information needed in the event of an armed robbery. There are many variations available. Armed Robbery Report (sample)
A Bakers’ Dozen of Reminders
for CRIME PREVENTION for ARMED
ROBBERY!
What are
you doing at your hotel today?
Feel free to share an idea for a column at [email protected] anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense. John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. Consulting Expertise and Research Interest 1. Turn-around and revenue management 2. Professional Development for the Organization and the Individual 3. Customer Service 4. Making Cultural Diversity Real 5. Developing Academic Hospitality programs 6. Medical Lodging Consulting 7. Sales Management and training If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations. |
Contact: John Hogan, CHE CHA CMHS United States - Phoenix, Phone: 602-799-5375 www.hoganhospitality.com [email protected] http://www.linkedin.com/in/drjohnhoganchache
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