Hotel Online
News for the Hospitality Executive


Verizon Wireless and MTech Bring Enterprise Level Messaging
to the Hospitality Business

HotSOS customers can now use any Verizon Wireless phone for dispatching service orders
and achieving fast, reliable delivery of messages

Miami — December 13, 2011 — MTech, a leading developer of software as a service (SaaS) products aimed at improving service and efficiency for the hospitality industry, today announced their HotSOS product can now use any Verizon Wireless phone to rapidly and reliably dispatch service orders.
Hotels are a business where things change instantaneously and managing time and costs are paramount to their profitability.  MTech has addressed this through their Hotel Service Optimization System, which enables hotels to reduce costs while maximizing and streamlining guest-service processes, such as guest requests and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows.
When a HotSOS user creates a service request from a computer, Verizon Wireless device, or even a regular telephone, HotSOS makes a decision, based on the hotel’s business rules, who should resolve the request.  The respondent can now carry a Verizon Wireless phone.  The service order details will be sent through the Verizon Wireless network, after which the respondent can update the order by responding to the message.
“We are leveraging our relationship with Verizon Wireless to increase the performance of message delivery to our customers,” said Luis Segredo, president, MTech.  “Hotels and related hospitality businesses rely on Verizon Wireless devices for product quality, network reliability, and blazing-fast 4G LTE service.  As a result, HotSOS users no longer have to worry about message delivery or device compatibility on the Verizon Wireless network.”  
“The hospitality business continues to grow both in venues being built and the increase of guests and business events which are utilizing many aspects of connected facilities and that spurs more requests and demands on the network,” said Michael Toto, Director - Enterprise and Government Partnerships, Verizon Wireless.  “We built our 4G LTE network to accommodate many industries, especially those with heavy usage of data.  The hospitality vertical is one which will benefit immensely with 4G LTE technology.”
About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries.  Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. MTech is a division of Newmarket International, Inc. For more information on the company, please visit
About Verizon Wireless
Verizon Wireless operates the nation’s largest 4G LTE network and largest, most reliable 3G network. The company serves 107.7 million total wireless connections, including 90.7 million retail customers.  Headquartered in Basking Ridge, N.J., with nearly 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD).  For more information, visit  To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at


Alberto Santana
Director of Sales
Tel: (786) 544-1105

Barb Worcester
Tel: 440-930-5770

Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here
Also See: Newmarket International, Inc. Acquires MTech / November 2011

DAPage Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins the MTech family of supported devices allowing more options to customers using its Hotel Service Optimization System / October 2011

MTech Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's Disease; To better respond to potential problems with stagnant water remaining in sink pipes in vacant guestrooms, MTech is addressing the potential health issue within HotSOS's Winter Release / October 2011

MTech Surpasses 2,000 Hotel Milestone; As the leading provider of guest-response, asset protection and workflow automation solutions nearly all the top names in hospitality trust MTech to help them improve guest experiences / September 2011

MTech Partners with SuiteLinq to Respond More Quickly to Guests' Service Requests; Seamless integration of MTech's Hotel Service Optimization System to the SuiteLinq marketing platform delivers the ultimate experience for guests and new revenue streams for owners / September 2011

Loews Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now upgrading to MTech's Hotel Service Optimization System to heighten its already superior service delivery / Augsut 2011

McLaren Technologies Delivers the Latest in Guest Service Technology from MTech to the Internationally Renowned InterContinental Grand Stanford Hong Kong / June 2011

The Peabody Orlando Proactively Controlling Energy via MTech/Control Green Integration / May 2011

MTech's REX/Axxess Integration Fulfilling Guests' Requests for Service/No Service / April 2011

MTech / INNCOM Integration Streamlining Room Turns at Bardessono / March 2011

Droid™ Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS platform / January 2011

MTech Seeking Software Analyst/Developers to Support Growth; Miami-based company is growing its team to better handle its portfolio of hospitality applications, including HotSOS, REX, PMWorks and more . . . / November 2010

Guest Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks; MTech's popular preventive maintenance solution is being used across all Platinum Hospitality Management properties; Since PMWorks was deployed, guest-service scores have soared / November 2010

Premier Hospitality Management Raising Productivity with PMWorks; Developed by MTech, the Web-based preventive maintenance solution maintains and extends the effective life of furnishings, fixtures and equipment at all 17 Premier Hospitality Management hotels / October 2010

Droid Does . . . REX: MTech adds Android Device Support to its Room Expeditor Tool; REX already running on iPod Touch and iPhone / June 2010

REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.