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Intelity ICE Technology Featured at the First Radisson Blu Hotel in the United States

Newly Opened Radisson Blu Aqua Hotel, Chicago Features Four Versions
of  Award-Winning Guest Services Technology

Orlando, FL – Dec. 14, 2011 – The Radisson Blu Aqua Hotel, Chicago made history in November as the first upper-upscale Radisson Blu branded property to open in the U.S., and so did Intelity’s ICE (Interactive Customer Experience™) as the featured technology providing guests with the services that set the global standard. The award-winning guest services technology gives travelers the power to navigate through all offered hotel services with the touch of a finger.
Whether it’s from a mobile device (ICE Mobile) by downloading the free hotel app from their smartphone app store, in-room iPads (ICE Touch) available on the Business Class floors, in-room TV (ICE TV) or logging on through their laptop (ICE Connect), it has never been easier for guests to customize their hotel experience without ever picking up the phone.
“It gives us a great sense of accomplishment and pride to be involved with this flagship Radisson Blu hotel in the United States,” said David Adelson, CEO, Intelity. “To be a key component in a brand’s commitment to 100 percent guest satisfaction is a testament to the solution that we provide hoteliers. We are looking forward to a long partnership with Radisson Blu and will strive to push their goals forward with our products.”  
In accordance with the hotel’s “Yes I Can!”™ spirit of service, the ICE platform not only brings state-of-the-art technology to the guest, but also fully integrates into the hotel’s management systems resulting in an increase in staff efficiency and an overall increased level of service and quality. Whether it’s ordering in-room dining, accessing information about local attractions or checking into a flight, guests have the power to customize their experience all from the convenience of an easy-to-use guest interface from their room or on the go.
“From the distinct modern architecture of the Aqua Tower to the hotel’s contemporary interiors, layout and design of public spaces and fashion-inspired guest rooms, we chose each aspect of the hotel with a superior guest experience in mind,” said Javier Rosenberg, chief operating officer,  Radisson and executive vice president, Carlson Hotels, managed Hotels, Americas. “Partnering with Intelity and offering four versions of ICE not only provides guests with the opportunity to enhance their experience, but also streamlines our staffing adding yet another detail necessary in keeping with the ideals of our award-winning collection of  Radisson Blu hotels, that stand as individual design statements reflecting individual markets.”
The Radisson Blu Aqua Hotel, Chicago introduces the upper-upscale Radisson Blu brand to North America, and reveals the innovative design aesthetic that defines the brand. The hotel features 334 guest rooms and suites; exquisitely prepared Italian cuisine at the contemporary restaurant Filini; more than 28,000 square feet of meeting and event space; an 8,000-square-foot, state-of-the-art fitness facility with an indoor basketball court; a movie screening room; an indoor lap pool; a full-service business center; and an 80,000-square-foot green roof and recreation deck complete with gardens, two outdoor pools, a hot tub with cabanas and a one-fifth mile running trail.
For additional information on Intelity please visit
About Intelity
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated guest services platform, ICE (Interactive Customer Experience™), offering guests more than 30 hotel services. With integration into all hotel PMS and POS systems, ICE raises hotel operational efficiency, reduces costs, builds revenues and increases guest satisfaction. Since beginning operations in 2007 the guest self-service solution has grown exponentially as a pioneer in hospitality technology. To date ICE technology can be found on four continents serving almost 500 hotels worldwide including most major brands and many significant independents providing guest services via an in-room touch screen (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry-wide receiving awards in 2011 for Best Innovation in Hospitality Technology from The Wall Street Journal, The Global Business Travel Association (GBTA) and Hospitality Technology Next Generation (HTNG).  Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website For more information, please call +1-888-RevPAR-1 (+1-888-738-7271) or follow us on Twitter (
About Radisson Blu Aqua Hotel, Chicago
Marking the debut of the Radisson Blu brand in North America, Radisson Blu Aqua Hotel, Chicago opened Nov. 1, 2011. The hotel features Filini, a contemporary, 150-seat Italian restaurant and bar that offers simple and authentic dishes as well as an expansive Italian wine collection. For more information, visit or call +1-312-565-5258.

For Intelity:
Janelle Thadhani/Shannon O’Malley
Cheryl Andrews Marketing Communications
Tel:  (305) 444-4033

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Also See: Intelity Broadens Reach in Asia Pacific Region with McLaren International Partnership; The leading provider of hospitality technology solutions and services will now distribute Intelity's award-winning ICE / November 2011

Intelity ICE Touch on iPad Earns In-Room Technology Innovation of the Year Award for Eccleston Square Hotel; London hotel wins in-room technology innovation category by European Hospitality Awards / November 2011

Classic Style Meets Cutting Edge Technology as Hotel Bel-Air Reopens with Intelity’s ICE Technology; The renowned Los Angeles hotel reopens after an extensive refurbishment including the deployment of ICE via in-room tablets / November 2011

Elegance and Innovation Align in South America With the Introduction of Intelity ICE at Hoteles Charleston Colombia; Intelity continues global expansion with three 5-star properties in Colombia / October 2011

Four Seasons Hotel Los Angeles at Beverly Hills Launches Cutting-Edge ICE Technology; All 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel / September 2011

Intelity's ICE Adds Service and Style to Ian Schrager's PUBLIC; Continuing rapid expansion, Intelity welcomes Chicago's PUBLIC to worldwide client portfolio / September 2011

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson; The innovative virtual concierge technology continues to set the trend in two additional Morgans properties / September 2011

Virtual Concierge Arrives in Asia with the Introduction of Intelity’s ICE to The L Resort Krabi; The Luxury Lifestyle Resort Will Be the First in Asia to Launch Virtual Concierge Via iPads / August 2011

The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel; Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device / August 2011

Intelity ICE Expands Offerings to Include the Android Platform / June 2011

Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011

Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011

Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind / May 2011

Intelity ICE Ushers High Tech Hospitality Into the Windy City; Chicago becomes the latest city to embrace the guest services technology trend / May 2011

Hilton Inn at Penn and Intelity Ice Partner to Create Green Luxury; Two revolutionary brands bring sustainability and technology together and make a difference / May 2011

Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011

Morgans Hotel Group Garners Visionary Award for Intelity ICE Touch on iPad at Royalton Hotel; ICE technology generates tens of thousands of dollars in food and beverage revenue / April 2011

High Art Meets High Tech with the Arrival of Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami; The year's "most innovative" hospitality technology adds edgy flair to contemporary boutique hotel / April 2011

Intelity ICE Touch on iPad Awarded “Most Innovative” Hospitality Technology for 2010; Hoteliers Vote ICE Touch on iPad the Best in Guest Services Technology / March 2011

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011

World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011

Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011

Hotels Generate Higher Revenues and Lower Costs With Intelity’s ICE TV / April 2010

Intelity Announces Vice President of Hospitality Sales / April 2010

Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010

Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009

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