 Orlando, FL – Dec. 14, 2011 – The Radisson Blu Aqua Hotel, Chicago made history in November as the first upper-upscale Radisson Blu branded property to open in the U.S., and so did Intelity’s ICE (Interactive Customer Experience™) as the featured technology providing guests with the services that set the global standard. The award-winning guest services technology gives travelers the power to navigate through all offered hotel services with the touch of a finger. Whether it’s from a mobile device (ICE Mobile) by downloading the free hotel app from their smartphone app store, in-room iPads (ICE Touch) available on the Business Class floors, in-room TV (ICE TV) or logging on through their laptop (ICE Connect), it has never been easier for guests to customize their hotel experience without ever picking up the phone. “It gives us a great sense of accomplishment and pride to be involved with this flagship Radisson Blu hotel in the United States,” said David Adelson, CEO, Intelity. “To be a key component in a brand’s commitment to 100 percent guest satisfaction is a testament to the solution that we provide hoteliers. We are looking forward to a long partnership with Radisson Blu and will strive to push their goals forward with our products.”  In accordance with
the hotel’s “Yes I Can!”™
spirit of
service, the ICE platform not only brings state-of-the-art technology
to the guest,
but also fully integrates into the hotel’s management systems resulting
in an
increase in staff efficiency and an overall increased level of service
and
quality. Whether it’s ordering in-room dining, accessing information
about
local attractions or checking into a flight, guests have the power to
customize
their experience all from the convenience of an easy-to-use guest
interface
from their room or on the go. “From the distinct modern architecture of the Aqua Tower to the hotel’s contemporary interiors, layout and design of public spaces and fashion-inspired guest rooms, we chose each aspect of the hotel with a superior guest experience in mind,” said Javier Rosenberg, chief operating officer, Radisson and executive vice president, Carlson Hotels, managed Hotels, Americas. “Partnering with Intelity and offering four versions of ICE not only provides guests with the opportunity to enhance their experience, but also streamlines our staffing adding yet another detail necessary in keeping with the ideals of our award-winning collection of Radisson Blu hotels, that stand as individual design statements reflecting individual markets.” The Radisson Blu Aqua Hotel, Chicago introduces the upper-upscale Radisson Blu brand to North America, and reveals the innovative design aesthetic that defines the brand. The hotel features 334 guest rooms and suites; exquisitely prepared Italian cuisine at the contemporary restaurant Filini; more than 28,000 square feet of meeting and event space; an 8,000-square-foot, state-of-the-art fitness facility with an indoor basketball court; a movie screening room; an indoor lap pool; a full-service business center; and an 80,000-square-foot green roof and recreation deck complete with gardens, two outdoor pools, a hot tub with cabanas and a one-fifth mile running trail. For additional information on Intelity please visit www.intelitycorp.com. About Intelity Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated guest services platform, ICE (Interactive Customer Experience™), offering guests more than 30 hotel services. With integration into all hotel PMS and POS systems, ICE raises hotel operational efficiency, reduces costs, builds revenues and increases guest satisfaction. Since beginning operations in 2007 the guest self-service solution has grown exponentially as a pioneer in hospitality technology. To date ICE technology can be found on four continents serving almost 500 hotels worldwide including most major brands and many significant independents providing guest services via an in-room touch screen (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry-wide receiving awards in 2011 for Best Innovation in Hospitality Technology from The Wall Street Journal, The Global Business Travel Association (GBTA) and Hospitality Technology Next Generation (HTNG). Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call +1-888-RevPAR-1 (+1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity). About Radisson Blu Aqua Hotel, Chicago Marking the debut of the Radisson Blu brand in North America, Radisson Blu Aqua Hotel, Chicago opened Nov. 1, 2011. The hotel features Filini, a contemporary, 150-seat Italian restaurant and bar that offers simple and authentic dishes as well as an expansive Italian wine collection. For more information, visit www.radissonblu.com/aquahotel-chicago or call +1-312-565-5258. |