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How Do Hotels and Guests Cope with Widespread Power Outages?
With Aplomb and in Some Cases Plenty of Alcohol


By Lori Weisberg, The San Diego Union-Tribune
September 12, 2011


The San Diego Bayfront Hilton offered its guests free dinner and breakfast
buffets during the blackout. — UT file photo

San Diego County hotels and their guests weathered the power outage with aplomb, making do with candles, flashlights, limited elevator service and in some cases, plenty of alcohol.

Because they're equipped with powerful generators to take over when electricity is lost, hotels were able to keep some elevators operating and salvage food stored in refrigerators and freezers.

At the Hilton San Diego Bayfront, filled to capacity with 2,000 guests, complimentary dinner and breakfast buffets were served -- at a cost of more than $100,000, said Donovan Henson, area director of sales and marketing for Hilton hotels.

On the positive side, beer sales Thursday night soared, he added.

"The hotel leadership team felt this was the right thing to do under the circumstances and it reinforces the hotel’s commitment to taking care of our valued guests," Henson said.


For the rest of the story
go to:
http://www.signonsandiego.com/news/2011/sep/09/hotels-and-guests-coped-well-during-power-outage/


Contact:

Lori Weisberg, Staff Writer
San Diego Union-Tribune
350 Camino de la Reina
San Diego, CA  92102
619-293-2251
[email protected]


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