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Shannon Gilbert Appointed Director of Sales for the 396-room
Ritz-Carlton, Laguna Niguel in Dana Point, California


August, 2011
- Shannon Gilbert has been named Director of Sales for the 396-room ocean front Ritz-Carlton, Laguna Niguel announced General Manager Bruce Brainerd.  Ms. Gilbert will be responsible for all the resort’s sales efforts including group, leisure and business travel sales, catering sales and revenue management. 
“We are proud to welcome Shannon back to the resort.  Given her history in Orange County and past experience at the property, Shannon will have an immediate impact at the property, driving the sales efforts while continuing to build upon our successes of the past three years.” said Brainerd. “As a new member to the resort’s Executive Committee, I look forward to all her contributions to our hotel, community and brand.” added Brainerd.
With more than 16 years of experience in the hospitality industry, she most recently served as director of sales and marketing at The Ritz-Carlton, Denver. Prior to her appointment in Colorado, she served as associate director of sales at The Ritz-Carlton, Laguna Niguel and Half Moon Bay. Previously, Ms. Gilbert served as a national sales manager for The Ritz-Carlton, Rancho Mirage and director of Northwest sales at La Quinta Resort & Club.  Ms. Gilbert holds a degree in Business Administration from College of the Desert, and is a member of Meeting Planners International (MPI) and Insurance Conference Planner Association (ICPA).
The Ritz-Carlton, Laguna Niguel offers nearly 30,000 square feet of meeting, conference and banquet function space. With eighteen unique meeting rooms, the resort can accommodate gatherings ranging in size from seven to 700. The Pacific Promenade is a stand-along ballroom that offers guests sweeping views of the Pacific Ocean and 5,400 square feet of unobstructed space. The resort’s indoor meeting space is complemented by 18 acres of outdoor garden courtyards, pool terraces, oceanfront lawns and two miles of sandy beach.
In 2010, Jean-Michel Cousteau’s Ambassadors of the Environment launched at the resort. For groups seeking a more meaningful, and green, team building activity, Ambassadors of the Environment eco-adventures lend discovery to the wonders of nature while teaching ways to protect our planet. Ambassadors offers 15 one-of-a-kind, unique excursions that provide a once in a lifetime experience.  Also new is RAYA, a restaurant concept by acclaimed Chef Richard Sandoval. RAYA showcases Pan-Latin Coastal Cuisine prepared with sustainable seafood, local produce and Chef Sandoval’s signature Latin flavors.  180blũ is the resort’s ocean front lounge featuring panoramic views of the Pacific Ocean, and The Market Place, a gourmet café is open for casual dining throughout the day.
The Ritz-Carlton, Laguna Niguel premiered as the first luxury resort along coastal Orange County in August 1984. Today, the resort is a re-imagined surfside retreat that awakens guests’ senses with its unique ocean-front setting and remarkable service heritage.  The resort is the premiere destination for travelers who desire a playful approach to Southern California luxury.  The resort has been the recipient of many awards over the years, but is proud to boast earning AAA Five Diamond status for the 26th year, the longest in California. For more information or reservations call 800-241-3333, the hotel directly at 949-240-2000, a travel professional or visit the web site at


Deanne French
Director of Public Relations
The Ritz-Carlton, Laguna Niguel
One Ritz Carlton Drive
Dana Point, California 92629

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Also See: The Ritz-Carlton, Laguna Niguel Appoints Steven Szenasi as Director of Catering Sales / February 2011

Ritz-Carlton, Laguna Niguel Appoints Donna Bond as Director of Marketing and Will Wiest Director of Sales / December 2010

Jay Heidenreich Appointed Director of Sales & Marketing at The Ritz-Carlton, Half Moon Bay, California / June 2009

The Ritz-Carlton Hotel Company Pioneering a New Brand Extension; Future Sites for Ritz-Carlton Reserve Include Thailand, Costa Rica, Puerto Rico, Turks & Caicos and The United Arab Emirates / December 2008

The Ritz-Carlton Philosophy; Simon Cooper, President and COO, Discusses Evolution of the Brand / May 2002

Jury Awards 10 million to Owner of Ritz-Carlton Bali; At Core of Case - A Material Breach of Loyalty Displayed by Marriott International (Ritz-Carlton's Parent Company) / February 2008


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