Hotel Online
News for the Hospitality Executive

Westin Stonebriar 'Wowing' Guests with High Speed
Broadband Services from PSAV

With 100 Mb/s of bandwidth and a new robust wireless network, PSAV can simultaneously provide
sufficient HSIA and support to each of the AAA Four Diamond-rated hotel's
301 guestrooms and suites plus its events spanning 26,000 square feet

Long Beach, Calif., August 10, 2011
– Located in one of America's most dynamic urban areas, the Westin Stonebriar hotel in Frisco, Texas, is providing high speed Internet access propertywide and "without a hiccup" now that its event technology partner, PSAV® Presentation Services, completely overhauled the network and added 100 Mb/s of bandwidth.  By managing both the HSIA service and the audio/visual requirements of event and meeting planners, PSAV is helping the AAA Four Diamond hotel to deliver a hassle-free stay.
"The broadband service being provided by PSAV is working great," said Craig Sundell, Westin Stonebriar General Manager. "With a 100 Mb/s pipe coming into the building, they are able to deliver connectivity that is fast, user-friendly and efficient. Our previous system was old and tired. It simply couldn't keep up with the demand from guests and meeting goers. We needed a solution that could evolve with our needs.

"Because PSAV has been providing event technology service and support to this property since it opened 11 years ago, they know what our guests expect and they know how to meet their demands," he said. "Today, thanks to PSAV, we continue to exceed guests' expectations by providing a robust solution that keeps everyone online, and without frustration.”
After the PSAV HSIA team’s thorough network assessment, Sundell said they realized in addition to a bandwidth upgrade, the entire network needed to be addressed and its Wi-Fi infrastructure replaced. PSAV performed extensive engineering surgery and the patient network emerged revitalized and more powerful than ever before. 
"With PSAV as our in-house event technology partner, it's like having a full-time technology doctor in the house," Sundell said. "They certainly know how to take our pain away . . . and that of our guests."
Roger To, Westin Stonebriar Director of IT, echoed Sundell's enthusiasm for the new solution.
"Thanks to PSAV, our wired and wireless Internet service is terrific," To said. "It's truly a benefit to have one company managing all in-house technology services. Should there be an issue with the high-speed service -- which there hasn't been -- having PSAV technicians onsite to assist is a great comfort. They have a plan in place to anticipate any problems and are ready to react . . . quickly."
PSAV is the leading supplier of audiovisual and event technology to hotels, associations, producers and meeting planners worldwide.
The Westin Stonebriar, located north of Dallas and only 18 miles from DFW Airport, is a AAA Four-Diamond hotel that boasts an 18-hole championship golf course, a 200-foot lagoon-style swimming pool, and three refined yet relaxed restaurants. Guestrooms feature the brand's signature Westin Heavenly Bed®, Heavenly Bath®, 37-inch flat panel HDTV, wireless High Speed Internet Access, and Starbucks® coffee with Westin WakeCup™ brewer. The property also features an outdoor pool, Westin WORKOUT® Gym and Business Center.
Best in Broadband, Best in Comfort
Matt Harvey, PSAV's Director of Network Services, said doing business at the Westin Stonebriar -- and with the Westin Stonebriar -- is a real pleasure. The property provides all of the technology and amenities of the best business hotel wrapped in the elegant comfort of a world-class resort.
"There's a real aura of relaxation at the Westin Stonebriar, quite possibly because we fully understand their technology needs and those of their guests and removed any potential stress associated with Internet access," Harvey said. "From the moment a meeting planner books an event, we work with each group to think creatively and provide ideas that inspire great meetings. Providing sufficient bandwidth is part of the equation for a successful meeting and delivering a great return on their investment through technology. Ensuring a proper foundation is in place for reliable, ample bandwidth – wired or wireless – is where it all begins.
"But bandwidth isn't reserved just for the meeting space," he said. "PSAV makes the same service and speed available to guests while in the privacy of their rooms or in the hotel’s public spaces. Flexibility is key."
Through a completely retooled network and a unique management platform, PSAV is able to control availability of bandwidth around the Westin Stonebriar on an individual or group basis. Guests and meeting planners are only charged for what is needed to meet their needs and budgets, and make their stay extraordinary.
"The bottom line is, high speed is what guests and meeting planners expect, and through PSAV it's what we are able to deliver today and everyday at the Westin Stonebriar," Sundell said.

About PSAV® Presentation Services 
PSAV provides the ideas and technology that inspire great meetings. This has made PSAV the leading provider of event technology for meeting planners and producers across the corporate, association, and tradeshow markets. PSAV provides an unparalleled range of event technology to support its customers’ ability to create, collaborate, and communicate. With more than 800 partner locations worldwide, PSAV provides people and resources right where you want to have your meeting. 

PSAV Agency Contact:
Barb Worcester
Tel: 440-930-5770

PSAV Contact:
Glen Adamik
Tel:  562-366-0141

Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: Embassy Suites Denver Downtown Offering Broadband Based on Customers' Need via PSAV; With 100 megabytes of bandwidth at the Convention Center property, meeting planners are only charged for the amount of bandwidth needed, thereby increasing customer satisfaction while also heightening profitability, sales and repeat business / August 2011

PSAV Awarded Highest Video Production Honors at 32nd Annual Telly Awards / June 2011

PSAV Provides 900 iPods to Event Attendees at Sheraton Waikiki to View Schedules, Maps, and More / June 2011

PSAV® Honored with 'Staged Events Award' at InfoComm 2011 in Orlando / June 2011

PSAV, QuickMobile Announce Partnership to Market, Support Event Mobile Solutions / April 2011

Meg Fasy Joins PSAV as VP, Industry Relations; Former MPI sales executive recruited to expand reach of company's coveted event-technology and consultative services / April 2011

PSAV Named Finalist in 2011 Stevie® Awards for Sales & Customer Service; Leading supplier of audiovisual and event technologies recognized for its consistent quarterly increases in customer satisfaction scores since July 2009 / February 2011

Harbor Beach Marriott Resort & Spa Refines Service with PSAV; After completing a $50 million renovation, the premier Fort Lauderdale resort selects PSAV® Presentation Services to supply its Event Technologies, including: AV Equipment, Rigging Services, Power Distribution and HSIA Support / December 2010

PSAV Secures 'Best Of 2010' Title for Second Consecutive Year; PSAV named 'Best Audio-Visual Presentation Provider' in Southern California / November 2010

CRF Debuts State-of-the-Art PSAV Wide Screen at TCT Symposium; 22nd Annual Transcatheter Cardiovascular Therapeutics educational event, produced by the Cardiovascular Research Foundation, presented live surgeries from around the world and clinical-trials to attendees via a 3,300 square-foot curved HD screen with blended imagery support designed by the hospitality industry's leading event-technology provider / September 2010

'Touch Concierge' Navigation System from PSAV Unveiled at HITEC; Available for PSAV and non-PSAV locations, the easy to navigate touch application gives guests access to restaurants, nightlife, shopping, local events and services in the surrounding area with information and directions uploaded to their cell phones / June 2010

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.