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The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel

Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device

(CHICAGO; August 4, 2011)
– An architectural wonder in the heart of downtown Chicago, The Palmer House Hilton, offers guests the opportunity to relish in the grandeur of tradition while experiencing modern amenities, including the latest innovation in hospitality, ICE (Interactive Customer Experience ™).  This award-winning technology places guests in control of their stay allowing them the ability to customize their experience with a simple touch to their personal mobile device.
Guests utilizing the ICE Mobile app can place an order for room service, find information on local attractions and events, make dinner reservations, coordinate transportation, or use any other available services with ease.  Whether traveling on business or pleasure the easy to use app is the ideal solution for the on-the-go traveler allowing them to coordinate their requests from within the hotel or even from miles away.  In addition, The Palmer House Hilton will also feature ICE Lobby providing a public-space solution to guests and visitors.
“The Palmer House has always been on the cutting edge of hospitality advances ― from being the first hotel in Chicago to install electric lighting and telephone system to now offering ICE Mobile available on smartphones, we have always strived to provide guests with the latest tools to enhance their experience,” said Dean Lane, General Manager.  “The city of Chicago attracts guests from around the world and we are proud to offer them an innovative way to experience the best our hotel has to offer.”
“The Palmer House Hilton is an iconic property and we are honored to be a part of their modern day history, as they continue to improve upon the overall hotel experience,” said David Adelson, CEO, Intelity.  “ICE not only enables a guest to make requests without even so much as a phone call, but streamlines these requests to hotel staff, improving efficiency and guest satisfaction.”
The Intelity ICE app for The Palmer House Hilton is available now and can be downloaded free of charge here:
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.  For 91 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value.  The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Its brands are comprised of more than 3,600 hotels and 592,000 rooms in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations.  The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, please visit

About Hilton Hotels
Hilton Hotels is the stylish, forward-thinking global leader of hospitality that welcomes guests in more countries than any other full-service hotel brand. The Hilton brand currently includes more than 530 hotels and resorts in 76 countries, and plans to serve travelers in 80 countries by the end of 2011. By offering innovative products, services and amenities, Hilton enables travelers to be at their best 24/7, whether traveling for business or leisure. Start your journey at Facebook users can follow the Hilton Hotels brand at

About The Palmer House Hilton—A Grand Palace Hotel
The majestic, world-class Palmer House Hilton reflects the opulence Potter Palmer designed and built into the original hotel in 1871, starting with its façade and extending to the dramatic, muraled Beaux Arts lobby and gracious guestrooms and event spaces. The Palmer House Hilton remains one of only 26 grand palace hotels remaining in America today, and it’s one of Chicago’s architectural crown jewels.

The Palmer House Hilton is owned by Thor Equities and operated by Hilton Worldwide. The hotel was named a member of the National Trust for Historic Preservation’s Historic Hotels of America (HHA) for maintaining its historic integrity, architecture and ambiance. For additional information, please visit or call 312.726.7500.
About Intelity
Intelity, headquartered in Orlando, Florida, is a hospitality software solution company focused on the self-service marketplace. Its ICE software with guest interface and “ICS” (ICE Control System) backend management was the recipient in 2011 of the industry’s “Most Innovative Hospitality Technology” award in a global vote by hoteliers. Intelity designs its software/hardware products with a focus on generating higher hotel revenues, reducing operating costs and increasing guest satisfaction. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website

For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (

For Intelity:
Janelle Thadhani/Shannon O’Malley
Cheryl Andrews Marketing Communications
Tel:  (305) 444-4033

For Palmer House Hilton:

17 E. Monroe St.
Chicago, IL 60603     
Wagstaff Worlwide, Inc.
Emily Kaiden / Lauren Larson

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Also See: Intelity ICE Expands Offerings to Include the Android Platform / June 2011

Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011

Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011

Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind / May 2011

Intelity ICE Ushers High Tech Hospitality Into the Windy City; Chicago becomes the latest city to embrace the guest services technology trend / May 2011

Hilton Inn at Penn and Intelity Ice Partner to Create Green Luxury; Two revolutionary brands bring sustainability and technology together and make a difference / May 2011

Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011

Morgans Hotel Group Garners Visionary Award for Intelity ICE Touch on iPad at Royalton Hotel; ICE technology generates tens of thousands of dollars in food and beverage revenue / April 2011

High Art Meets High Tech with the Arrival of Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami; The year's "most innovative" hospitality technology adds edgy flair to contemporary boutique hotel / April 2011

Intelity ICE Touch on iPad Awarded “Most Innovative” Hospitality Technology for 2010; Hoteliers Vote ICE Touch on iPad the Best in Guest Services Technology / March 2011

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011

World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011

Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011

Hotels Generate Higher Revenues and Lower Costs With Intelity’s ICE TV / April 2010

Intelity Announces Vice President of Hospitality Sales / April 2010

Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010

Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009

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