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Shangri-La Releases First Sustainability Report Outlining Company's
Progress in its Corporate Social Responsibility (CSR) Programs

Reductions of CO2 Emissions by 7%, Energy use by 5%, and Water use by 6%

Shangri-La Asia Limited today released its first sustainability report outlining the company’s progress in the areas of environment, health and safety, employees, supply chain and stakeholder relations for 2010.  The report will be issued every two years to track improvements in its corporate social responsibility (CSR) programs.

Titled Enhance, Enrich, Embrace, the report shows Shangri-La’s commitment to environmental protection, resource management, and a focus on social development through investments made in the welfare of colleagues and business partners and Shangri-La’s Care for People Project committing each hotel to education and health projects in local children’s organizations over a minimum of five years.

Highlights include:
  • EarthCheck, the global benchmarking and sustainability certification program, confirmed that Shangri-La reduced its CO2 emissions by seven percent, energy consumption by five percent and water consumption by six percent per guest night in 2010 over 2009 levels based on 64 operating hotels.
  • Out of 40,800 permanent colleagues, people with disabilities (PWD) compose over one percent of the headcount, progressing further towards the company’s target of two percent.
  • Sixteen percent of hotels have been certified with OHSA 18001 (Occupational Health and Safety Administration), including 10 hotels that were newly certified in 2010.  Sixteen hotels are scheduled for certification in 2011.
  • One hundred per cent of all group contract suppliers adhere to the company’s code of conduct with regular external audits being performed to ensure consistency and compliance.
  • All hotels comply with eco-friendly packaging of bathroom amenities made of Plastarch material, which decomposes by almost 70 per cent in 80 days
  • Over HK$2 million (about US$257,000) has been invested by hotels on various health and education projects offering over 3,300 children better school facilities, enhanced learning environments and hotel service skills.
The company launched its first CSR initiatives in 2005, which were streamlined and refined in 2009 with the hiring of a dedicated CSR officer.  The program’s three main areas were formalized in 2009 with Sustainability, Embrace and Sanctuary.

“Shangri-La has made a long term commitment to operate in an economically, socially and environmentally responsible manner. We are pleased to present this report which will serve as a benchmark for monitoring our development and progress,” said Greg Dogan, president and chief executive officer of Shangri-La International Hotel Management Limited.  “The report is another step towards our goal of being leaders in corporate citizenship and sustainable development and improving the quality of life for the communities in which we do business.”

The report references the Global Reporting Initiative’s Sustainability Reporting Guidelines (G3) in order to accurately present economic, social and environmental performance.  This report meets GRI’s Application Level C, and covers 44 GRI performance indicators.  All indicators have been selected for their relevance and where the most updated and accurate information for reporting is available.  Information on GRI is available at

The 2010 Enhance, Enrich, Embrace sustainability report is available at:

Hong Kong-based Shangri-La Hotels and Resorts, one of the world’s premier hotel companies, currently owns and/or manages 72 hotels under the Shangri-La, Kerry and Traders brands, with a room inventory of over 30,000.  Over almost four decades, the group has established its brand hallmark of ‘hospitality from the heart.’  The group has a substantial development pipeline with upcoming projects in Canada, mainland China, India, Malaysia, Mongolia, Philippines, Qatar, Sri Lanka, Turkey and United Kingdom.

For more information and reservations, please contact a travel professional or access the website at

Judy Reeves
Public Relations Manager
Shangri-La International Hotel Management Ltd.
245 Fifth Avenue, Ste 903
New York, NY 10016, USA
Tel: 212-382-3155 
Fax: 212-382-3329 

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Also See: Shangri-La Asia Opens 235-room Shangri-La Hotel, Manzhouli in Northeast China / April 2011

Shangri-La Hotels Debuts New Brand, Kerry Hotels, with the Opening of the 574-room Kerry Hotel Pudong, Shanghai / February 2011

Shangri-La Hotels and Resorts Re-Brands Singapore's Only Beachfront Resort, the Rasa Sentosa Resort, as Shangri-La's Rasa Sentosa Resort Following $80 million Renovation / January 2011

Shangri-La Hotels and Resorts Acquires Land For Development of New Multi-use Complex Including a 500-key Luxury Hotel in Colombo, Sri Lanka to Open in Early 2014 / January 2011

Shangri-La Hotels and Resorts Opens 117-room Traders Hotel, Male, Maldives / November 2010

Shangri-La Breaks Ground for a New City Resort in Diqing, Shangri-La County, Yunnan Province; It is Said the Description of Shangri-la in James Hilton’s Lost Horizon Was Based on Diqing / September 2010

Shangri-La Hotels & Resorts Open the 278-room China World Summit Wing, Beijing Atop the China World Tower / August 2010

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