News for the Hospitality Executive
‘Guest Service Gold’ Program Wins Bronze Telly Award
Orlando, Florida, May 2011—“Guest Service Gold,” a new training video from the American Hotel & Lodging Educational Institute (AHLEI), has won a Bronze Telly in the 32nd annual Telly Awards, which honors outstanding production in the field of video. AHLEI videos have earned at least 15 bronze Tellys and one Silver Telly as finalists in this annual award competition.
The Guest Service Gold DVD features seven brief stories designed to motivate and inspire hotel employees to ‘go for the gold’ when it comes to providing service above and beyond the call of duty.
These seven stories—based on true stories of award-winning guest service—feature emotional elements or qualities that engage guests, unlock their needs, and connect with them to make their stay unique. This work led to AHLEI’s winning a prestigious Bronze Telly Award.
Founded in 1979, the Telly Awards is the premier award honoring outstanding local and regional videography production both online and off.
Winners represent the best work of the most respected advertising agencies, production companies, television stations, cable operators, and corporate video departments in the world. Outstanding work is awarded a Bronze Telly.
The Guest Service Gold DVD is accompanied by pre-shift lesson plans, one trainer’s guide, and five participant workbooks (additional workbooks can be purchased separately). Employees who complete the training program (or equivalent property or brand-specific guest service program) can apply for the designation of Certified Guest Service Professional (CGSP). Candidates who pass the 30-question CGSP exam with a score of 80 percent or higher receive a certificate and CGSP lapel pin. In addition, every property that achieves 100 percent guest service certification among its line-level employees will be designated as a Certified Guest Service Property and will receive a plaque denoting its achievement to display in the lobby or front desk area.
For Guest Service Gold pricing and additional details, please visit www.ahlei.org/guestservicegold or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, please call 407-999-8100.
About American Hotel & Lodging Educational Institution
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
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