 Lansing, Michigan, May 2011—The Art and Science of the Hotel Concierge, which made its debut last week at the 58th International Congress of the Union Internationale de Concierges Hôtels Les Clefs D’Or in Toronto, is available for purchase from the American Hotel & Lodging Educational Institute (AHLEI). Author Holly Stiel, a veteran concierge, provides everything readers want to know about excelling in this profession—and more. The new edition of this one-of-a-kind textbook (formerly titled Ultimate Service) details every aspect of being a hotel concierge—from the esoteric to the practical. Whether readers are considering it as a career, managing a concierge team, or personally serving guests, they’ll find the information and insights needed to take on this challenging, but rewarding, work. This valuable reference is enhanced with illustrative true stories, immediately implementable tips, and occupational hazards. Using her 17-year career behind the desk, subsequent consulting experience, and conversations with concierges and service experts worldwide, Stiel reveals what goes on behind the scenes to create the magical experiences hotel guests have come to expect. This comprehensive text includes topics such as:
The Art and Science of the Hotel Concierge is available from AHLEI for $30.95 for AH&LA members and $60.95 for nonmembers. To order, visit www.ahlei.org or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100. About American Hotel & Lodging Educational Institution Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals. |