| June
13, 2011 – For Lane
Hospitality, guest service is the name of the game for properties
across a broad
portfolio of brands and price points.
The Northbrook, Illinois-based company owns, operates, or provides
third-party management for 19 properties with a variety of appeal, from
the
intimate to the spacious; the elegant to the affordable. The
common denominator is Lane’s dedication
to providing prompt and comprehensive guest services in well-maintained
facilities. That dedication gets a boost this month when Lane implements the hotel ServicePro guest service and asset management system from hotel SystemsPro. The system automates the communication, scheduling, tracking, and reporting of tasks involved with fulfilling guest requests, safety requirements, brand standards, and preventive and equipment management. Click here to learn more about hotel SystemsPro products and services.
How to make a family’s beach vacation memorable with iPad, iPhone service response West cited a Lane select-service beach property to illustrate how hotel ServicePro increases guest service. “When a family is on a beach vacation, it is a very special, important time to them,” he explains. “They’ve saved up their money to have a good vacation. If they call the front desk to request something extra, like a refrigerator in their room, we want to respond quickly to ensure they are cared for properly, and our new system makes it possible for us to do this.” The front desk team no longer needs to take notes on paper. “Our staff can use their iPad, iPhone, other smart phone, or computer to enter the request in the hotel ServicePro system and send a message to the correct person to take action,” continues West. “This gives our property teams the ability to engage guests more personally and proactively to ensure satisfaction.” Managers maintain brand standards from the cloud The four Lane vice presidents who oversee hotel inspections and preventative maintenance also give the system rave reviews for its ability to create and pull checklists, work logs, and inspection results from the cloud on the go using iPad or any smart phone. Hotel staff also appreciates the system’s ease of use. hotel ServicePro turns streamlined property upkeep into a source of profitability. “I can check how many rooms have had preventative maintenance and what issues have been resolved,” says West. “Staff can direct issues to the right person to correct them. I can read on my iPad the upgrades for each room. Our VPs can pull up information online before they inspect properties, keeping them fully engaged with the system across our entire portfolio. It has transformed the way we maintain brand standards.” ServicePro has ‘the most service-oriented team I have met’ West expects that the complete rollout of hotel ServicePro will proceed smoothly at its remaining properties. “The people at hotel SystemsPro are the most service-oriented team I have met at any technology provider,” says West. “They are great to work with. hotel ServicePro enables us to operate properties better today and ensures that we can lift service standards into the future.” Going to HITEC 2011 in Austin? Visit Booth 647 to meet with hotel SystemsPro’s team and learn how its solutions can increase your sales, guest satisfaction, and asset performance. About Lane Hospitality Lane Hospitality, a division of Lane Industries, is one of the nation’s leading and most respected hotel development and management companies. Lane brings decades of hands-on experience gained in good times and bad, and our relationships with such leading hotel brands as Carlson, Choice, Hilton, Hyatt, InterContinental Hotels Group (IHG) and Marriott continue a history of profitable returns. Lane Hospitality enjoys excellent long-term relationships with leadership with the major hotel brands. In addition, CEO DeForrest is on the InterContinental Hotel Owners' Association Board of Directors and has been named Chairman of IAHI and its more than 3,000 owner members worldwide for 2011.  Founded in 1996, hotel SystemsPro
is a technology company operated
by hospitality professionals who provide high performance, ASP-based
enterprise
and property solutions. hotel SystemsPro enables hotel
companies to grow market
share through better management of assets, increased sales, reduced
operating
expenses, and a higher quality guest experience. The company partners
with
clients to provide solutions that scale across a broad range of
properties in
North America and around the world. Whatever the size of the property
operator
or its challenges, hotel SystemsPro
solutions do the heavy lifting for operators to streamline operations
and boost
staff productivity and profitability. Our solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more
information, please visit www.hotelsystemspro.com.
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