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INNCOM Unveils 'INNcontrol ™ 3' Room Management System
with 3D Real-Time Status Monitoring

Today hotel management can monitor HVAC equipment status, room temperature conditions,
occupancy, guest privacy and service requests, network connections and more in real-time,
and see it in three-dimensional renderings of the property to achieve faster
 issue diagnosis and improve guest satisfaction

See a demonstration in Booth 101 at HITEC

Niantic, Conn. — June 14, 2011 — Hotel engineering teams play a big role in delivering guest satisfaction, and one of their most time consuming tasks is ensuring that guestroom equipment and systems are always ready to deliver a comfortable stay. INNCOM's new INNcontrol™3 solution provides the staff  with real-time monitoring of HVAC and temperature satisfaction and creates alarms for any units that are not operating properly. The system can also monitor humidity levels in each room and uses the existing HVAC equipment to lower humidity levels to a comfortable setting. The system even monitors guestroom network connections and reports non-communicating rooms.  It is a constantly vigilant resource always keeping an eye on critical comfort systems.

The solution will be on display at HITEC, June 21-23 at the Austin (Texas) Convention Center in Booth 101.

"Today INNCOM unveils a new software solution that provides an unprecedented level of intelligent room management software," said John Tavares, INNCOM VP Sales and Marketing. "The three-dimensional views of your hotel are an innovative way to assist staff in quickly diagnosing by individual room, by floor, or by side of the building, a variety of room status indicators, such as 'Target Room Temperature,' 'Measured Room Temperature' and even 'Occupancy.'

"These indicators appear in different colors which indicate the aging of the displayed condition and enable the engineering staff to quickly prioritize what decisions can be made and acted on," he said. "Now engineering staff can interact with computer graphics by selecting a color-coded room on the display and begin to identify exactly what is happening in that room with HVAC, lighting and more. The display can rotate or stop and can be manipulated to show any area of the facility."

INNcontrol™ 3 is a powerful, client-server application that provides a robust communications solution for properties with INNCOM’s Energy Management and Integrated Room Automation Systems (IRAS). It delivers innovative room monitoring and control capabilities and provides efficient information presentation to staff and management.

"INNcontrol™3 software communicates with INNCOM in-room intelligent devices, such as the e4 Smart Digital Thermostat and a variety of light switches, drape and shade controllers and other communication devices," Tavares said. "It also communicates with other hotel server-based systems, such as the property-management system, building-automation systems, central electronic-locking systems and work order systems. It can even report which in-room devices have low battery levels; which rooms have constant occupancy; which rooms have problems with network connectivity; and which are not communicating properly with the hotel PMS and other systems. It also tracks and reports equipment run time which helps in a property's preventive maintenance processes as well as tracking the energy savings being achieved."
The system's server and workstation applications can run on a PC on Windows 7, Windows 2000 or Windows 2003 server. It can also support multiple PC terminals within the property, and extends over the internet to external users through a TCP/IP network.
Benefits of the INNCOM INNcontrol™3 system include:
  • Peak performance assurance; catastrophic equipment damage avoidance, such as frozen compressors.
  • Automation of monitoring and reporting of alarms and events; optimization of the investment made in a room automation system by ensuring peak performance.
  • Support of timely maintenance scheduling, prolonging equipment life and avoiding premature failures.
  • Display of energy savings month-by-month
  • Reduction of compensation paid for satisfaction guarantees by alerting staff to HVAC problems.
  • Minimization of revenue loss from rooms out of service due to HVAC problems.
  • Prevention of lost rental revenue with audit trail of rooms that are occupied for extended periods without being rented.
"INNCOM is looking forward to showcasing INNcontrol™3 at HITEC," Tavares said. "As the global hospitality-industry leader in advanced energy-management and Integrated Room Automation Systems for hotels and resorts, we believe this new software program will help hotels of all sizes provide better control of in-room systems to further enhance the guest experience and quickly drive savings to the bottom line."

For a demonstration of INNCOM's INNcontrol™3 system, visit the company June 21-23 at the Austin (Texas) Convention Center in Booth 101. To pre-schedule an appointment with INNCOM at HITEC 2011, call John Tavares at (860) 739-4468 x1144 or email him at [email protected]
For more information on INNCOM and its products and services, please visit the company Web site at
INNCOMAbout INNCOM: Founded in 1986, INNCOM develops, manufactures, and markets advanced guestroom control systems for the global lodging industry. The company’s product line ranges from programmable digital thermostats to fully integrated energy management, lighting control and communication systems. All INNCOM products are designed to enhance guest comfort, safety and satisfaction while increasing bottom line profits for property owners. INNCOM systems are installed in more than 800,000 guestrooms in many of the most prestigious hotels in 49 countries.


Barb Worcester 
[email protected]

John Tavares
 860.739.4468 x1144
[email protected]

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