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HITEC Perspective - Day Three

A recap of personal experiences from the Hospitality Upgrade and Hotel-Online Staff

by Kris Burnett
June 23, 2011

What a fantastic week so far at HITEC in Austin, Texas. Yesterday (Wednesday) proved to have as much traffic if not more than day one. The floor was abuzz with updates, upgrades and innovative new solutions, including a few focused on bandwidth management – one of the biggest concerns in the industry currently as more and more guests bring their many electronic devices with them.

Wednesday afternoon’s session, “What Keeps You Up at Night,” by Hospitality Upgrade Publisher Richard Siegel and moderated by RockIT Group’s Jeremy Rock, proved one of the most interactive with a panel including MGM MIRAGE’s Scot Campbell, La Quinta’s Vivek Shaiva, White Lodging’s Ken Barnes and Hyatt Global’s Mike Blake, and also turned to the bandwidth issue. Barnes said it all when he pointed out, “We are beginning to think of bandwidth as a utility, not an amenity.”

During the iBAHN press briefing, CEO and President David Garrison made an interesting point as well, noting, “Bandwidth is becoming a discriminating dissatisfier,” with 61 percent of guests having a bad experience with Internet access in a hotel, and 50 percent of those who did, not returning in the future. Bandwidth is definitely at the forefront of hospitality’s biggest challenges.

After a few days of several announcements, educational sessions, social events and our staff members attending press briefings including the latest from Verve Living Systems, Four Winds Interactive, Passkey, Pegasus, EZYield, Libra OnDemand, LodgeNet, Intelity, TravelShark, LG, Agilysys, PAR Springer-Miller, MTech, Libra OnDemand, ResortSuite, VingCard, Motorola, Intelity, Hotel Concepts/Brilliant, Datavision, Aptech, Data Plus, Venza Group, NEC, Guest-tek, LodgeNet, Rubicon, Superclick, Kaba Ilco Saflok, Enseo, Xeta Hospitality, MICROS, Infor/SoftBrands, Adaco, Thing5, Sabre, Alcatel-Lucent, ZDirect, WebRezPro, Shift4, runtriz, eRevMax, RateGain, Onity, MSI, IQWare, InvoTech, Intello, innroad, IDeaS, SAS, GuestWare, OpenWays, Hyphen, guestLink, Galaxy, FCS, Digital Alchemy, Datanamics, EasyRMS, Clear Sky, Culinary Software, ChannelRUSH, Cendyn, Brandstand, Amadeus, Avaya, Ariane Systems and Linq360 with RedRock, Cenium, Symon, InnLink, SuiteLinq and Microsoft, among many, many others, the look and feel of the show pointed to a positive, forward momentum.

Ron Dressin of RedRock Software and
Kris Burnett of Hospitality Upgrade

Kudos again to HFTP for another great event; they keep getting better and better.

Kris Burnett is Editor for Hospitality Upgrade magazine.
Kris Burnett
Hospitality Upgrade

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