News for the Hospitality Executive |
Wente Vineyards Selects Full-Bodied MEETINGScope™
Dallas—April 13,
2011—UniFocus today announced that Wente Vineyards has
selected the company’s robust MEETINGScope feedback system for its
facilities. Wente
Vineyards is recognized as one of California’s premier wine country
destinations, featuring events, wine tasting, fine dining and
championship
golf.
“The number one benefit of MEETINGScope is convenience for our guests,” said Dan Carroll, Vice President, Food and Beverage Operations. “In the past we gave them a hand-written thank you card with a paper survey inside. But nowadays everyone is online, so with MEETINGScope all they need to do is open the link, quickly go through the questions and hit ‘send’—best of all, there’s no more manual data entry from our side. “UniFocus’ MEETINGScope system will help us capture better feedback about the event planner’s experience and our performance,” continued Carroll. “And the comprehensive reporting tool enables us to drill down, analyze their feedback and utilize that intelligence for staff training. We are also able to easily capture and review historical data, set goals for the operation with staff members and streamline internal communication.” With UniFocus’ MEETINGScope, venue providers get specific information about the service experience and how they can better manage the entire meeting from initial contact to event delivery. This knowledge enables them to step up their game, earn the meeting planner’s loyalty and keep revenue from walking out the door. “MEETINGScope is increasingly the preferred choice of venue providers for gaining invaluable intelligence about the event coordinator that can help maximize intent to return and recommend,” said Mark Heymann, President and CEO of UniFocus. “MEETINGScope helps create additional dialogue with the meeting planner throughout the sales, planning and delivery process, focusing on issues that impact value and perception. “We are pleased about our new partnership with Wente Vineyards, and look forward to working with them to improve meetings execution and to retain their event planners,” added Heymann. “When you convert scores into repeat business, this capability fundamentally changes the whole event performance equation.” MEETINGScope
utilizes survey questions
designed to distill the most critically important issues surrounding
the
meeting planner experience, and includes these key benefits:
About Wente Vineyards Founded over 125 years ago, Wente Vineyards is the country’s oldest, continuously operated family-owned winery. Today, the winery maintains its leadership role in California winegrowing under ownership and management by the Fourth and Fifth Generations of the Wente family. Blending traditional and innovative winemaking practices, the winery draws from approximately 3,000 acres of sustainably farmed Estate vineyards to create an outstanding portfolio of fine wines. Located just east of San Francisco in the historic Livermore Valley, Wente Vineyards is recognized as one of California’s premier wine country destinations, featuring wine tasting, fine dining and championship golf. To find out more, visit www.wentevineyards.com. About UniFocus UniFocus is a global pioneer in the hospitality industry for advanced technology solutions—utilized today in more than 82 countries. Our technologies include industry-leading labor management systems, integrated with time & attendance; budgeting and performance intelligence. Coupled with guest, employee and meeting planner feedback, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver—and customize to their needs. UniFocus is a member of the American Resort Development Association (ARDA), a member of the Association of Collegiate Conference and Events Directors-International (ACCED-I), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100. |
Michael Adkisson |
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