FRANKFURT,
Germany, 21 March, 2011– By March 31, Trust International will
have completed
two major reliability initiatives with IBM and their resellers that
further
improve the effectiveness of the most stable, reliable and fast hotel
centralized reservations system (CRS) in the industry. The
initiatives will enhance the day-to-day
running of customer-facing systems, increase uptime, and shorten
response times
on recovering from disasters.
Today’s business environment
requires that everything be easy to use and always available.
This means having 24/7 responsive systems
that immediately recover from disasters.
Trust posted a 99.98% uptime in 2010 while delivering sub-second
response times for hotel data worldwide. But Trust is not settling for
that.
After 14 months of planning, in
August 2010, Trust moved its main systems into a new data center that
was
designed by IBM with the key design goals of safety, resilience and
availability. The data center features full redundancy for electrical
power,
air conditioning and fire suppression. Trust used the opportunity to
redesign
the physical and technical architecture to further improve
resilience. For all Trust customers, the new data center
provides faster and easier global connectivity into Trust’s Software as
a
Service (SaaS) architecture delivered through the Cloud using the
latest techniques
and technologies. It also provides
capacity to accommodate the continuous growth Trust has experienced
over the
past years, as well as anticipated future growth.
Concurrently, Trust has been
working with IBM on its second initiative: upgrading its disaster
recovery (DR)
solution to be more flexible and to improve the recovery time
objective. The upgraded DR solution will be live
starting March 31, 2011.
“Trust prides itself on its
rightly deserved reputation for innovative technology coupled with
systems
strength and reliability,” said Richard Wiegmann, Managing Director of
Trust
International. “These two major initiatives will help us again raise
the bar in
a world where speed, responsiveness and availability are essential.”
“We have built a reputation of
putting our money where our mouth is,” Trust VP of IT and Product,
Sandy Riach
noted. “When we announce a product, it
is rolling out the door and not some pie-in-the-sky developmental
concept that
is still months or years from deployment.
The same holds true for our uptime and reliability. We have invested
millions in redundant data center operations that ensure the industry’s
highest
uptimes and responsiveness year after year, and our call centers around
the
world ensure that call center service is available 24/7 no matter what
may be
happening in any particular area of the world.”
Some of the immediate benefits
noted have been the improvement in speed within the systems environment
– where
even things like backups are noticeably faster. New equipment,
configured
cleanly has meant that adding new functions and features to the systems
is less
noticeable to the outside world.
Throughout Trust’s 21-year
history, the Company has invested extensively in developing and
launching
highly effective, innovative products and services that anticipate
industry needs
or proactively address requests raised by customers during our customer
advisory board meetings.
Mr. Wiegmann concluded, “We
never forget that no matter how good our products and services are, our
customers only benefit when our systems are available, so uptime has
been, and always
will be, a top priority.”
About
Trust International Hotel Reservation Services GmbH
Trust
International is one of the world’s leading CRS providers and
international
hospitality partners. Trust’s services and supporting technologies help
hotel
chains and hospitality groups support their sales and marketing
activities with
the latest distribution solutions. The range of services includes CRS
solutions
and software, connectivity to all GDS and IDS channels, an Internet
booking
engine and third party integration to PMS, RMS and CMS systems. Trust
International offers the full range of CRS-related products such as
content
management, business intelligence and commission payment services.
Via
Trust’s own communication centers located in North America, Europe and
The Far
East customers in 47 countries are served with private label telephone
reservation, concierge and telemarketing services.
Established
in 1989 Trust International is renowned for its highly reliable
reservation
platform, continuous investment in system software and hardware and
delivery of
superior customer value.
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