Hotel Online
News for the Hospitality Executive



Embassy Suites Hotels Recognizes 20 of its 209 Properties as its Top Performers for 2010
and Gives Special Recognition with a "Connie" Award to its Top Three Properties

McLEAN, Va. – (March 9, 2011) – Embassy Suites Hotels today announced its top performing hotels of 2010. Every year the full service, all-suites hotel brand measures performance at all of its 209 properties. The “best of the best” properties score highest in three specific areas: quality assurance audits that measure cleanliness, condition and brand standards, scores from guests rating staff service and the quality of the hotel’s physical accommodations.

This prestigious recognition is given to the 20 (full listing below) top scoring Embassy Suites hotels from the brand’s portfolio throughout the United States, Canada, Latin America and the Caribbean. Each honored hotel will receive a trophy, monetary prize and recognition during an upcoming on-property ceremony.

“At Embassy Suites, we’re extremely proud that each of our 25,000+ team members at our 209 hotels work hard every day to deliver the ultimate experience to every guest and to support the high standard of guest satisfaction for which the brand is known,” said Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide. “Everything they do – from providing a hot, cooked-to-order breakfast each morning to a comfortable bed for travelers every night and highly valued services in between that enable guests to be more productive – helps ensure guest loyalty. We are pleased to honor the Embassy Suites hotels that epitomize what our brand is all about – guest satisfaction and a high level of customer service.”

The top three performing hotels received special recognition with a “Connie” Award, named after Hilton Worldwide’s founder, Conrad Hilton.
  1. Omaha-LaVista/Hotel & Conference Center, NE; General Manager: Tony Moody
  2. Columbus-Airport, OH; General Manager: Dirk Bengel
  3. Norman-Hotel & Conference Center, OK; General Manager: Jim Rickards
The following hotels make up the remaining “Best of the Best” list for the brand. These hotels will receive trophies and $500 toward a party for their employees.
  1. Murfreesboro-Hotel & Conference Center, TN; General Manager: David Latture
  2. Mexico City-Reforma, Mexico; General Manager: Mary Paz Canseco
  3. Loveland-Hotel, Spa & Conference Center, CO; General Manager: Tom Dwyer
  4. Louisville, KY (267.6); General Manager: Bud Vivion
  5. East Peoria-Hotel & Riverfront Conference Center; General Manager: Lisa Davis
  6. Houston-Energy Corridor, TX; General Manager: Faisal Kamal
  7. Tucson – Paloma Village, AZ; General Manager: Jeff Zelkin
  8. Laredo, TX: General Manager; Brian Clark
  9. Atlanta/Kennesaw-Town Center, GA; General Manager:  Beth Lanser
  10. St. Louis-St. Charles/Hotel & Spa, MO; General Manager: Rick Beran
  11. San Marcos Hotel, Spa & Conference Center, TX; General Manager: Tom Pugh
  12. Charlotte-Concord/Golf Resort & Spa, NC; General Manager: Terry Crawford
  13. Portland-Downtown, OR;  General Manager: Steve Jung
  14. Lexington, KY; General Manager: Ron Van Haaren
  15. Fort Worth-Downtown, TX; General Manager: Jodi Beard
  16. Hot Springs-Hotel & Spa, AR; General Manager: Kurt Schatzl
  17. Northwest Arkansas-Hotel, Spa & Convention Center, AR; General Manager: David Lang
About Embassy Suites Hotels
Founded in 1984, Embassy Suites Hotels defines the upscale, all-suites segment and today has 209 hotels, with an additional 33 in the pipeline. With spacious two-room suites, engaging team members and an inviting atrium environment, guests are welcome to put their feet up and feel right at home. Embassy Suites’ complimentary, cooked-to-order breakfast helps guests gear up for their day, while the nightly Manager’s Reception with free appetizers and beverages offers guests a great way to wind down. To learn more, visit

About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.  For 92 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value.  The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 82 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations.  The company also manages the world-class guest reward program Hilton HHonors®.  For more information about the company, visit

Maggie Giddens
U.S. 1+703 883 5346
Lisa Harrison
U.S. 1+212 805 8019


Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: 262-Suite Embassy Suites Houston-Downtown Opens Doors with Registration for City’s First LEED Certified Hotel / February 2011

American Liberty Hospitality Secures $30 million Construction Financing for a 262-room Embassy Suites Hotel at George R. Brown Convention Center in Downtown Houston / November 2008

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome| Hospitality News |
Industry Resources

Please contact Hotel.Online with your comments and suggestions.