News for the Hospitality Executive |
GUESTScope™ Puts Critical Insight at Your Fingertips
Dallas—January
27, 2011—UniFocus
today announced GUESTScope 5.0, which brings together the most dynamic
and
insightful set of reporting technologies available for utilizing guest
intelligence to:
“Another benefit is the most flexible reporting capabilities in our industry, developed so that you can quickly spot significant trends,” Heymann continued. “GUESTScope also helps improve your service recovery success rate with more timely, effective feedback analytics and follow up. Most importantly, making a direct connection between problem incidence and how it relates to your guests’ intent to return and recommend, and its cost to your operations, can be translated into significantly enhanced revenue. And GUESTScope has the capability to drive higher response rates, giving our partners more meaningful decision-making information.” UniFocus’ GUESTScope utilizes customized survey questions designed to distill the most important issues surrounding the customer experience and includes these competitive advantages:
UniFocus is a global pioneer in the hospitality industry for advanced technology solutions—utilized today in more than 82 countries. Our technologies include industry-leading labor management systems, integrated with time & attendance; budgeting and performance intelligence. Coupled with guest, employee and meeting planner feedback, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver—and customize to their needs. UniFocus is a member of the American Resort Development Association (ARDA), a member of the Association of Collegiate Conference and Events Directors-International (ACCED-I), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100. |
Michael Adkisson |
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