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News for the Hospitality Executive




hotel ServicePro Delivers iPad and Handheld Mobile Functionality
to Improve Asset Management, Guest Service Scores


Create Brand-Standard Check Lists, Track Maintenance Schedules, and Optimize Safety Standards
with Apple’s New Must-Have Management Productivity Tool



February 23, 2011 – hotel SystemsPro announced its hotel ServicePro web-based asset management solution is available on the Apple iPad and other mobile devices to optimize property operations more effectively from any location. hotel SystemsPro is a pioneer in Web-based enterprise solutions that enable hotel companies to increase market share and revenue through improved property and staff performance. Please click here for more information on hotel SystemsPro solutions.
 
hotel SystemsPro delivers mobile-enabled task tracking, report monitoring, maintenance alerts, and many other functions on its widely installed, web-based hotel ServicePro solution.  Operators can leverage the mobile capability of smart phones, Evos, iPads, and other devices to improve guest service by automating communication, schedule tracking, and task reporting.  Additionally, hotel ServicePro users can utilize the iPad and other devices to develop, standardize, and monitor guest requests, safety requirements, and preventive and equipment management to simplify all areas of their operations.

hotel ServicePro enables property owners and staff to:
  • Create customer service score checklists to improve guest satisfaction;
  • Track maintenance reminders and warranty contracts to improve asset management;
  • Execute other hotel ServicePro management processes that optimize property efficiency. This includes a CapEx feature that organizes future expenditures for hotel improvements and renovations; it also tracks ownership approval for these investments.
One forward-looking major hotel chain has already recognized the advantages of mobile technology and is equipping its owners with iPads.  Thanks to its mobile versatility, Apple’s newest device is building a reputation as a capable hospitality management productivity tool.  
 
Hilton Garden Inn inspection checklist on your iPad
“The iPad enables me to take hotel ServicePro to a new level,” said Kevin Boudreaux, general manager of the Hilton Garden Inn Chattanooga Downtown. “The larger iPad screen allows the full use of web tools for work orders, guest requests, and inspections. hotel SystemsPro’s team also helped us create a 1,000-point room inspection check list geared to Hilton Garden Inn standards. The ease of use has been amazing! I highly recommend that every GM get hotel ServicePro and an iPad.  hotel ServicePro and the iPad make life much easier.”
 
iPad simplifies property management
“We immediately recognized the iPad’s potential to simplify many areas of hotel management,” said Lana Perkins, senior vice president of hotel SystemsPro.  “Since our hotel ServicePro solution is web-based and optimized for mobile platforms, it is a perfect fit for the iPad’s capabilities to streamline operations.  The major improvement for operators is that the iPad monitors property management remotely.  The iPad is fulfilling the promise that technology would one day make our jobs easier.” 

About hotel SystemsPro
hotel SystemsProFounded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies to grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Our solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit www.hotelsystemspro.com.

hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties.  hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.


Contact:

hotel SystemsPro
Lana Perkins
Sr. Vice President
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: 770-303-9911 or Toll free: 877-263-3645
Email: lana.perkins(at)hotelsystemspro.com
www.hotelSystemsPro.com 
 
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Twitter:  @Juliesquires
Phone: 404-256-5512
Email:  Julie(at)softscribeinc.com
www.softscribeinc.com
 
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Also See: High Hotels Celebrates 10 Years of Strong Sales Performance; As Clients Evolve, So Does High’s On-the-Go Sales Teams and Their Technology Tools / February 2011

Multi-Brand Midas Hospitality Implements Centralized, Web-based Sales System to Increase Revenue, Efficiency; Midas Hospitality selects hotel SalesPro for its growing portfolio / November 2010

Hersha Hospitality Management Connects 71 Hotels with Centralized Sales System for Cross Selling, Increased Productivity, and Larger Accounts; hotel SalesPro Enables Hersha to Leverage Selling Power of 71 Hotels to Increase Revenue / October 2010

Study Finds Guest Satisfaction Levels Higher when Problems are Prevented; Centralized Web Application Streamlines Preventative Maintenance, Brand Standard Tracking; hotel ServicePro Helps to Increase Guest Satisfaction Scores Dramatically at Commonwealth Hotels with Hilton, Marriott, Hyatt, IHG, Starwood, and Choice Flags / October 2010

Online Marketing Tool Drives Room Sales for Chain Hotels and Independents; Operators Increase Bookings and Revenues with hotel WebSpace / August 2010

hotel SystemsPro Takes Social Media Leadership Position at Southern Lodging Summit; hotel SystemsPro Senior Director of eMarketing and eSales to Provide Social Media Guidance to Operators During eCommerce Panel / August 2010

hotel SystemsPro Partners with Four Winds Interactive to Enable Hotel Sales Offices to Instantly Update Group Information and Promotions; hotel SystemsPro digital signage interface delivers seamless updates of on-property marketing messaging for increased efficiency / June 2010

hotel SystemsPro Showcases Mobile Technology at HITEC – Announces iPad-Enabled hotel ServicePro and hotel SalesPro Solutions; hotel SystemsPro Launches Easy-to-Use Mobile, Browser-Ready Solutions that Increase Revenue, Improve Operating Efficiency / June 2010

Choice Honors Cambria Suites in Ohio with Hotel of the Year Award; GM Credits Committed Staff Supported by Valuable Technology Tools for Delivering Top-Ranked Customer Service / June 2010

hotel SystemsPro SalesPro Solution Helps Buffalo Lodging Increase Sales and Profitability; Even Non-Tech Savvy Salespeople Sell Better with Mobile Handheld Solution / April 2010

B. F. Saul Company Hotel Division Drives Increases Guest Satisfaction with hotel ServicePro Solution; Maintenance and Guest Service System Automatically Translates Messages into Spanish and Other Languages for Quick, Accurate Response that Boost Service Levels / April 2010

B. F. Saul Company Hotel Division Readies for Q3 Upturn; Eyes Higher Service Levels and Guest Service Scores for 18 Hotels / April 2010

B.F. Saul Company Hotel Division Partners with hotel SystemsPro to Improve Guest Service, Asset Quality; Senior Vice President Mark Carrier Supports Tech Innovations to Optimize Operating Efficiency / April 2010

hotel SystemsPro Announces New Senior Director of eSales & eMarketing to Direct New Initiatives; Industry Veteran Will Help Customers Optimize Their Use of Web-based Solutions to Increase Profitability / December 2009

hotel SystemsPro Taps Industry Experts to Sharpen Customers’ Competitive Advantage; New team members help clients maximize effective enterprise solutions / December 2009

Hampton Inn Increases Profitability with Focus on Higher Revenue Transient Guests; ‘Sales Team of One’ Counts on Solution to Build Relationships, Transient Business / November 2009

Denver Hampton Inn & Suites Boosts Customer Service Scores / November 2009

hotel ServicePro Simplifies New-Build Opening Process at Hilton Garden Inn and Homewood Suites in Lake Buena Vista/Orlando; hotel ServicePro Web-based maintenance tracking, asset management solution saves hundreds of hours in new-build hotel checklist approval completion / November 2009

hotel SystemsPro Announces New Vice President to Champion Company Growth; Industry veteran Kathy Bannasch named vice president sales and marketing / September 2009

hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts; hotel SalesPro s New Web-Based Sales Tool Automates the 80/20 Rule for Streamlined Account Qualification and Management / July 2009

hotelSystemsPro Announces hotelWebSpace to Drive Traffic to Websites Via Internet Prospecting; hotelSalesPro Sales System Goes Wireless – Easy Access from Popular Mobile Devices/ June 2009

Choice Hotels Selects hotelSystemsPro as Qualified Vendor; hotelSalesPro sales and catering, and hotelServicePro property maintenance and guest service, implemented by Cambria Suites properties / June 2009

Expansion in 2009: Hotel Equities' Strategy for 100% Growth by 2010; Web-based System Unifies Sales Management for Properties and Flags / May 2009

Lodgian Increases Deal Closing Effectiveness with Multi-Property Sales System; Web-Based Sales & Catering Software Automates 39 Properties / April 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties to Date in 2009 / March 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties To Date in 2009; Operators select hotelSystemsPro for revenue generating productivity tools / March 2009

Aimbridge Hospitality Focuses on Sales Performance Metrics for Success; 50-property hotel company uses 80/20 rule to target sales teams on top accounts / February 2009

hotelSystemsPro Expands into Larger Offices to Accommodate Continued Growth; Industry Leader Gains 250+ New Customers in Q4 ‘08, Doubles Office Space / January 2009
....

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