News for the Hospitality Executive
Introducing The Hotelier's Guide To Online Reputation Management (e-Book)
By Daniel Edward Craig
February 4, 2011
Designed to help the lodging industry harness online reviews and social media feedback as a competitive advantage, this electronic guide is loaded with tips, techniques, best practices, and examples from the hotel industry.
The guide is a culmination of Daniel Edward Craig's articles, presentations, and experience as a general manager and consultant, as well as his research and interviews with leaders in the hospitality industry.
This 44-page electronic guide is written for marketers, operations staff, PR staff, managers, executives, owners, and anyone else who depends on guest satisfaction and feedback for success – from small, independent properties to large, chain hotel.
It will show you:
Copyright © 2011 Daniel Edward Craig
Daniel Edward Craig,
Author & Hotel Consultant
Tel 604 726-2337
Round-up of Social Media and Reputation Monitoring Tools for Hotels
/ Daniel Edward Craig / February 2011
Confidence to be Transparent: Why Accor Hotel Group Posts TripAdvisor
Reviews Directly to its Website; An interview with Jean-Luc
Chrétien, Executive VP Marketing & Distribution, Accor /
Daniel Edward Craig / December 2010
Positive Spin on Negative Reviews / Daniel Edward Craig / November
After Midnight: How to Avoid Being Bumped from Your Hotel / Daniel
Edward Craig / October 2010
|Why Everyone Gets a Hotel Room Upgrade... But You / Daniel Edward Craig / April 2008|