News for the Hospitality Executive |
“Property-based servers are waste of money that our owners should not have to finance,” Pinkham said. “By outsourcing our systems to trusted tech partners like NORTHWIND, we can focus on running a four-star hospitality operation and leave the system management to them.” Benchmark utilizes the services of SunGard, a secure hosting facility in Richardson, Texas. Benchmark Hospitality is also going to the cloud for its guest phone systems. “We are in the process of replacing many of the older telephone systems with hosted VoIP solutions that can utilize our existing phone investments. We will be replacing our video-on-demand guest movie solutions with hosted free-to-guest channels, HD, and digital music selections, as well.” System training also comes from the cloud for Benchmark property staff. “Another way to increase profitability is to have our staff receive training online,” Pinkham said. “Maestro has an excellent online support and training program that includes video classes for new hires as well as refresher courses and one-on-one personalized classes that keep our property teams operating more efficiently. A well trained staff is more confident of their abilities and able to focus their attention on guests and service.” Benchmark’s goal in moving its systems to a virtual cloud platform is to maintain the profitability of our propertys’ owners and earn their confidence in our technology expertise,” Pinkham said. “When we put technology in service to profitability, staff productivity, and guests, everyone wins.” For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email [email protected]. Maestro Property Management Solution Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms. About NORTHWIND – Maestro PMS NORTHWIND is recognized in the hospitality industry for its “standard setting” Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability. About Benchmark Hospitality International Benchmark Hospitality International is a leader in the management and marketing of resorts, conference centers, hotels, and Personal Luxury Hotels™. The independent company, launched in 1980, is a founding member of the International Association of Conference Centers. Benchmark Hospitality is a worldwide organization operating properties in major metropolitan and resort destinations. Benchmark's international headquarters is located in The Woodlands, Texas, near Houston. The company’s northeast regional office is in New Jersey, with international offices in Tokyo, Japan, and Santiago, Chile. For the location of Benchmark’s properties and additional information, visit www.benchmarkhospitality.com. |
Contact:
NORTHWIND - Maestro PMS Ivana Johnston - Sales & Marketing 8300 Woodbine Avenue, 5th floor Markham, ON L3R 9Y7 Canada Phone: (905) 940-1923 Toll Free: (888) 667-8488 Email: info(at)maestropms.com www.maestropms.com Benchmark Hospitality International Contact: Ken Ellens KEN ELLENS COMMUNICATIONS 201-758-2864 KenEllens(at)aol.com Media Contact Julie Keyser-Squires, APR Softscribe Inc. 180 River Springs Drive NW Atlanta, GA 30328 Phone: (404) 256-5512 Email: Julie(at)softscribeinc.com http://www.softscribeinc.com |