MCLEAN, Va. February 2011- Hilton Hotels & Resorts
has announced its annual Brand Awards of Excellence winners in the
Americas. Each year, Hilton honors properties for outstanding
performance in multiple categories across marketing, food and beverage,
housekeeping and brand culture.
The coveted Connie Award, named in honor of brand founder
Conrad Hilton, is based on excelling in four key areas, including
quality assurance audits measuring cleanliness and property condition,
customer scores rating staff service and guest loyalty.
"Each of our more than 540 hotels across the world are
committed to providing authentic Hilton hospitality, delivering our
brand promise and shaping meaningful experiences for our guests," said
Dave Horton, global head, Hilton Hotels & Resorts. "Our unwavering
commitment to our guests and the passion of our Team Members enables
Hilton to maintain growth in service and loyalty. We are proud to
celebrate these hotels that embody excellence."
The awards and their recipients in the Americas are as follows:
Connie Award (Overall combined
highest ranking hotel for loyalty, service, condition and cleanliness)
- More than 500 rooms: Hilton Orlando (USA)
- Less than 500 rooms: Hilton Phoenix Chandler (USA)
Housekeeping Award of Excellence
- More than 500 rooms: Hilton Orlando Bonnet Creek (USA)
- Less than 500 rooms: Hilton Los Cabos Beach & Golf
Resort (Mexico)
Housekeeping Most Improved Award
- More than 500 rooms: Washington Hilton (USA)
- Less than 500 rooms: Hilton University of Houston (USA)
Food and Beverage Award of
Excellence
- More than 500 rooms: Hilton Cincinnati Netherland Plaza
(USA)
- Less than 500 rooms: Hilton Los Cabos Beach & Golf
Resort (Mexico)
Food and Beverage Most Improved
Award
- More than 500 rooms: Millenium Hilton (USA)
- Less than 500 rooms: British Colonial Hilton Nassau
(Bahamas)
Sustainability Award
(Extraordinary commitment to sustainable practices and use of
LightStay, Hilton Worldwide's proprietary system calculating and
analyzing environmental impact)
Community Service Award
(Extraordinary community support and Team Member involvement)
H360 Web Community Award
(Outstanding utilization of Hilton Hotels & Resorts brand culture
online community)
Best Marketing Launch Campaign Award
- Hilton Branson Convention Center (USA)
Best Marketing Partnership Award
Best Social Media Engagement Award
- Hilton Sandestin Beach Golf Resort & Spa (USA)
About Hilton
Hotels & Resorts
Hilton Hotels & Resorts is the stylish, forward-thinking global
leader of hospitality that welcomes guests in more countries than any
other full-service hotel brand. The Hilton Hotels & Resorts brand
currently includes more than 530 hotels and resorts in 76 countries,
and plans to serve travelers in 80 countries by the end of 2011. By
offering innovative products, services and amenities, Hilton Hotels
& Resorts enables travelers to be at their best 24/7, whether
traveling for business or leisure. Start your journey at www.hilton.com. Hilton Hotels &
Resorts is one of Hilton Worldwide’s ten market-leading brands.
About Hilton
Worldwide
Hilton Worldwide is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For 92 years, Hilton
Worldwide has been offering business and leisure travelers the finest
in accommodations, service, amenities and value. The company is
dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Its brands are comprised of more
than 3,600 hotels and 600,000 rooms in 82 countries and include Waldorf
Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton
Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden
Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton
and Hilton Grand Vacations. The company also manages the world-class
guest reward program Hilton HHonors®.
For more information about the company, visit www.hiltonworldwide.com.