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Hilton Hotels & Resorts Honors Hilton Orlando and Hilton Phoenix Chandler with
Annual Connie Award for Brand Awards Of Excellence in The Americas

MCLEAN, Va. February 2011- Hilton Hotels & Resorts has announced its annual Brand Awards of Excellence winners in the Americas.  Each year, Hilton honors properties for outstanding performance in multiple categories across marketing, food and beverage, housekeeping and brand culture.

The coveted Connie Award, named in honor of brand founder Conrad Hilton, is based on excelling in four key areas, including quality assurance audits measuring cleanliness and property condition, customer scores rating staff service and guest loyalty.

"Each of our more than 540 hotels across the world are committed to providing authentic Hilton hospitality, delivering our brand promise and shaping meaningful experiences for our guests," said Dave Horton, global head, Hilton Hotels & Resorts. "Our unwavering commitment to our guests and the passion of our Team Members enables Hilton to maintain growth in service and loyalty. We are proud to celebrate these hotels that embody excellence."

The awards and their recipients in the Americas are as follows:

Connie Award (Overall combined highest ranking hotel for loyalty, service, condition and cleanliness)

  • More than 500 rooms: Hilton Orlando (USA)
  • Less than 500 rooms: Hilton Phoenix Chandler (USA)

Housekeeping Award of Excellence

  • More than 500 rooms: Hilton Orlando Bonnet Creek (USA)
  • Less than 500 rooms: Hilton Los Cabos Beach & Golf Resort (Mexico)

Housekeeping Most Improved Award

  • More than 500 rooms: Washington Hilton (USA)
  • Less than 500 rooms: Hilton University of Houston (USA)

Food and Beverage Award of Excellence

  • More than 500 rooms: Hilton Cincinnati Netherland Plaza (USA)
  • Less than 500 rooms: Hilton Los Cabos Beach & Golf Resort (Mexico)

Food and Beverage Most Improved Award

  • More than 500 rooms: Millenium Hilton (USA)
  • Less than 500 rooms: British Colonial Hilton Nassau (Bahamas)

Sustainability Award (Extraordinary commitment to sustainable practices and use of LightStay, Hilton Worldwide's proprietary system calculating and analyzing environmental impact)

  • Hilton Portland (USA)

Community Service Award (Extraordinary community support and Team Member involvement)

  • Hilton St. John (Canada)

H360 Web Community Award (Outstanding utilization of Hilton Hotels & Resorts brand culture online community)

  • Hilton Anaheim (USA)

Best Marketing Launch Campaign Award

  • Hilton Branson Convention Center (USA)

Best Marketing Partnership Award

  • Hilton Toronto (Canada)

Best Social Media Engagement Award

  • Hilton Sandestin Beach Golf Resort & Spa (USA)

About Hilton Hotels & Resorts
Hilton Hotels & Resorts is the stylish, forward-thinking global leader of hospitality that welcomes guests in more countries than any other full-service hotel brand. The Hilton Hotels & Resorts brand currently includes more than 530 hotels and resorts in 76 countries, and plans to serve travelers in 80 countries by the end of 2011. By offering innovative products, services and amenities, Hilton Hotels & Resorts enables travelers to be at their best 24/7, whether traveling for business or leisure. Start your journey at Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands.

About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 92 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 82 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

For more information about the company, visit


John Forrest Ales
Hilton Hotels & Resorts
+ 1 703 883 5212

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Also See: Hilton Worldwide Names Annual North American Hotel Development Award Winners; P.C. Amin of Shamin Hotels Receives Lifetime Achievement Award / July 2010

Hilton Worldwide Unveils “LightStay” Sustainability Measurement System; 2009 LightStay Results Show Significant Reductions in Energy, Water, Carbon and Waste with an Estimated $29 million Savings in Utility Costs Alone / April 2010

Hilton Worldwide Opens More Properties in Last Two Years Than Any Other Equivalent Period in Its 91-year History; Currently Has Over 3,500 Hotels with 585,000 Rooms - 900 More Hotels in Pipeline / January 2010

Hilton Signs Two Franchise Agreements for Doubletree Hotels in Turkey - Istanbul and Cappadocia / January 2010

Lakitira Hotels Group Signs Franchise Agreement with Hilton's Doubletree Brand for its Just Opened Resort on Kos Island in Greece / January 2010

Sanguine Hospitality and Hotel MK Sign Franchise Agreements To Expand Doubletree by Hilton Presence in United Kingdom / July 2009

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