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Tech Leader d2o Improves Profitability, Productivity
at the Hotel Contessa

Daily Performance Reporting Creates Spirit of Competition
Among Departments, Benefits Property and Staff

ATLANTA - October 27, 2010 – d2o, “deadline 2 online,” providers of the web-based Performance Management Intelligence (PMI) suite that enables hotel and resort department heads to intelligently manage their daily costs in approximately 5 minutes a day, announced its solution is dramatically improving performance at the Hotel Contessa in San Antonio, Texas.
“We expected PMI would improve revenue forecasting and labor productivity at our property, but actually seeing how it does that is amazing,” said Wende Blumberg, general manager of Hotel Contessa. “By showing each department’s performance results side by side, PMI has enhanced the spirit of competition among our department managers to stay within budget and outperform one another.  The managers benefit by doing their best; and as they excel, it benefits the property.”   
Improved delivery of performance information
PMI eliminates the stress of daily, weekly, and monthly reporting deadlines by improving performance information delivery.  PMI is a web-based enterprise performance optimization system installed in more than 600 hotels.  d2o is a leading hospitality industry innovator in integrated software solutions. “PMI’s forecasting and budget-comparison reports are easy to use and are held online so I, my managers, and our corporate team can monitor our performance from any web browser,” said Blumberg.
“PMI is clearly improving planning and productivity at Hotel Contessa and we have found this is true at all our properties,” said Young N. Nguyen, founder and CEO of d2o. “By improving the delivery of performance information to department heads, they have the intelligence they need to increase profitability because they can measure their daily performance against budget and forecast.  This has a very positive impact on property success.”  
Click here to view a PMI demo:

About d2o
d2o is a hospitality industry innovator in integrated software solutions. Its Performance Management Intelligence (PMI) suite enables hotel and resort department heads to “think like a CFO” and intelligently manage their daily costs in, on average, 5 minutes a day. PMI Revenue and Productivity and PMI Planning enhance and integrate currently installed standalone solutions. PMI combines data on labor and food cost productivity, rolling daily revenue forecasting, and budget planning into a single system. PMI eliminates the stress of daily, weekly, and monthly reporting deadlines by improving delivery of performance information. PMI Planning also distills the normal 3-to-6 month budget planning process into just several hours at month’s end.  Please view a PMI demo here.
Founded in 2000 and based in Norway with offices in Atlanta, d2o has won numerous international business awards for dramatic growth. Awards include the Deloitte Norway Technology Fast50 every year since 2007 and Deloitte EMEA Technology Fast500; the Gazelle Company award for fast growing, profitable Norwegian companies every year since 2006; the highest financial reliability rating of AAA from Dun & Bradstreet every year since 2005; and HSMAI Award for Service Company of the Year 2009. Clients include Hyatt, Benchmark Hospitality, Radisson, Best Western, Choice Hotels , Golden Tulip, Prince Resorts Hawaii, Rica Hotels and WORLDHOTELS.  For more information on d2o, please visit or contact Scott Bunce at (970) 389-4187. 
About The Hotel Contessa  
The Hotel Contessa captures the essence of San Antonio with its Spanish architecture and
warm Mediterranean design. The 12-story all-suite hotel, located on the famous San Antonio Riverwalk, features 265 luxurious guest suites; outdoor heated pool with adjacent AVEDA Spa; Las Ramblas & Cork Bar and 10,000 square feet of meeting and conference space. Hotel Contessa is a Benchmark Hospitality International property, setting the standard for integrity, quality and service.


Scott Bunce
Managing Director North America
Alpharetta, GA
Phone: +1 (970) 389-4187
Email: scott(at)
The Hotel Contessa
 306 W. Market Street
San Antonio, TX 78205
Phone: (210) 229-9222
Toll Free: (866) 435-0900
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Twitter:  @Juliesquires
Phone: (404) 256-5512
Email:  Julie(at)

Also See: Tech Leader d2o Marks 10-Year Anniversary of Increasing Profitability for Hotel Operators; Sets Sights on Future with decade2 Initiative for Ongoing Client Success / October 2010

Hotel Profitability Lessons Learned Over the Past Two Years – Or a Lifetime / September 2010

d2o Continues Roll Out of Integrated PMI Software Solution to Benchmark Hospitality; System gives department heads tools to ‘Think like A CFO’ and control expenses proactively daily. Combines occupancy, revenue forecasting, labor productivity management, and food costing in one package / September 2010

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