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Ten Quotes Addressing the Topic of SERVICE

by John Hogan, October 15, 2010

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. 

I often use quotes in my columns, as reinforcements for a position I have or providing credit to others who provided me with an inspiration or a starting point. I also use quotes in many of my training presentations as well, in both the full programs and in breaks.  I know they are effective, as I receive requests for copies from many participants following these sessions.

Below are ten quotes that address the topic of SERVICE.

1. Service Is The Opportunity to
Make a Difference in
Someone�s Life.

2. �Nobody can make you feel
inferior without your consent.� 
Eleanor Roosevelt

3. The first step
toward great SERVICE is�.

4. If your company has a 
Mission Statement,
memorize it.

5. �Nothing great was
ever achieved without 
Ralph Waldo Emerson

6. When you wholeheartedly
adopt a �with your heart�
attitude and go out with the positive principle,
you can do incredible things.

7. Live your life 
forget your age.

8. In the real world there are 
YES and NO.

In SERVICE there are
Yes and 
�May I suggest the following?� 

9. Never use the word
seriously again.

Toss it into the verbal wastebasket.

10. �When people talk, listen completely.
Most people never listen.�
Ernest Hemingway

More to follow �

Keys to Success 
Hospitality Tip of the Week: 

Hotel Common Sense Philosophy #14

�Use technology to help guests first, the hotel second. People will always relate to �high touch� in our business.�

Dr. John Hogan CHE CHA CMHS 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium ( of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.   Special introductory pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.  If readers would like to contribute to the site, please submit your material for consideration to [email protected].  We are interested in expanding our global networks and resources as we support our membership.

Sherona Shng
Vice President - Communications
Langham Hotels International
Tel:   (852) 3552 3938
Fax:  (852) 3552 3902
Email: [email protected]

Also See: Hospitality Conversations - Understanding the Developing Perspectives in Quality Assurance (Part 2 of 2) / Dr John Hogan / October 2010
Hospitality Conversations � Understanding the Developing Perspectives in Quality Assurance Part 1 of 2 / Dr John Hogan
Hospitality Conversations: Examining the Learning Options Available in the Hospitality Field / Dr John Hogan / July 2010


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