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Libra OnDemand Announces Two Key Appointments

Leading hospitality CRM company continues growth with addition
of Customer Success Manager, Account Executive

Celebration, Fla. — August 31, 2010 —Libra OnDemand, the leading provider of Cloud-based hospitality applications designed to drive sales and increase revenues for the world’s premier hotel organizations, continues its impressive growth pace with the addition of two experienced professional hospitality technology executives.

John Figueroa joins Libra OnDemand as its newest Customer Success Manager, responsible for helping clients get the most out of the system’s comprehensive suite of applications. While Libra OnDemand is famously intuitive and user-friendly, the sheer breadth of its capabilities sometimes requires a knowledgeable expert like Figueroa to help users navigate the technology and maximize its potential. Figueroa has extensive experience with Libra OnDemand’s backbone platform,, having used it in his most recent position as Technology Relationship Manager for Universal Orlando Resort.

Also joining Libra OnDemand is Darrin Whipple, who assumes the role of Account Executive. The personable Whipple makes it a point to provide seamless customer service from initial trial and demo to proposal and agreement preparation through implementation to long-term support. Whipple comes to Libra OnDemand most recently from Hilton Worldwide, where he worked as Director of Rooms and Guest Services at Doubletree Guest Suites in Lake Buena Vista, Florida. Whipple also has extensive experience and training from his time employed at the Walt Disney World Resort.

Both Whipple and Figueroa are based at Libra OnDemand’s headquarters in Celebration, Florida. "We're fortunate to add such well qualified members to the Libra OnDemand team who contribute to the positive, growing energy in the company. That we need to continue adding personnel to handle our company’s growth is a testament to the power and popularity of Libra OnDemand as a viable mainstream option for hospitality management technology,” says Gregg Hopkins, CEO of Libra OnDemand. “John and Darrin both have extensive experience with hospitality technology systems. I've been especially impressed how both gentlemen immediately dove into their jobs, taking ownership of their new responsibilities and quickly becoming part of the Libra OnDemand family. I’m confident that our clients new and old will have enjoyable experiences interacting with them.”
With more than 400 clients worldwide, Libra OnDemand is the only hospitality application running 100% natively on the platform from Libra OnDemand was named one of the industry’s top new tech products and a “Force 40” application in 2009.
About Libra OnDemand
Libra OnDemand leverages the power of the world’s most popular on-demand platform ( to provide a comprehensive suite of hospitality specific applications: Customer Relationship Management, Loyalty Management, Group Sales & Event Management, Analytics, Email Marketing, as well as an online consumer-facing application, Customer Portal. Libra OnDemand is a Web-based application that is designed to drive sales and increase revenues for the world’s premier hotel organizations. Requiring zero infrastructure or upfront capital investment, Libra OnDemand is simple to use, easy to customize, and quick to implement.  For more information about Libra OnDemand, contact [email protected] or visit the website
Editor’s Note: Electronic images are available by contacting Adam Kirby at Plan A PR & Marketing, Inc.  • Phone: 708-386-1901 or email: [email protected].


Gregg Hopkins, CEO
Libra OnDemand
Tel: +1.407.412.9296
[email protected] 

Adam Kirby
Plan A Public Relations & Marketing Inc.
Tel: +1.708.386.1901
[email protected] 

Also See: Libra OnDemand’s Cloud Platform Keeps Sales Bubbling At Miracle Springs Resort; Luxury California convention center resort credits Web-based scheduling application with saving time, closing deals. / July 2010

CRM Technology for Travel: Cloud Technology - What It Is and What It Isn't / Gregg Hopkins / July 2010

Libra OnDemand Powers Premier Hotels’ Loyalty Program Upgrade; Luxury hotel group uses Software-as-a-Service platform to build guest relationships, streamline operations. / June 2010

Libra OnDemand to Showcase Award-Winning SaaS CRM Solution at HITEC 2010; Hotel technology takes to the cloud, as industry-leading CRM provider demonstrates how their innovative suite of applications saves time and money for hotel clients around the globe. / June 2010

Libra OnDemand Launches New Corporate Web Site on Platform; New Libra OnDemand Web site leverages the power of to provide increased functionality and interactivity for hospitality clients / May 2010

Libra OnDemand Personalizes The Surrey’s Guest Data; Actionable data empowers employees at intimate property in Manhattan’s Upper East Side / May 2010

Libra OnDemand CRM Platform Certifies Compliance with Safe Harbor Privacy Framework; SaaS-based CRM technology solution leverages the online privacy protection and data security certification of / March 2010

Libra OnDemand Selected as Finalist in Forty Innovation Showcase; Comprehensive suite of hospitality-specific applications consolidates customer information, develops deep profiles and delivers guest satisfaction / November 2009

Libra OnDemand in Full Social Swing with Presence on Facebook, Twitter, and LinkedIn; Hospitality CRM provider encourages hotels to integrate customers' Tweets and Facebook profiles with CRM profiles to obtain a more complete picture of guests' preferences and better tools to market to those guests / October 2009

Libra OnDemand Partnership Brings 'Sulcus OnDemand' CRM to Spain; Based in Barcelona, Sulcus Hospitality Group becomes Libra OnDemand's newest channel partner; Sulcus calls deal win-win for companies, clients and guests alike / September 2009

McLaren International Distributes Libra OnDemand in Asia Pacific; Best of breed technology provider McLaren International will bring leading Customer Relationship Management tools to hotels across the Asia Pacific region / July 2009

Libra OnDemand adds MSI to its Growing List of CRM Channel Partners; New Software as a Service sits on the platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering / June 2009

Peabody Praises Libra OnDemand as ‘Best’ System to Manage Guest Data; ‘Software as a Service’ sits on the platform, offers the four-star, five-diamond convention center hotel the finest business-analytics tools / June 2009

Libra OnDemand Intros 'Customer Portal' CRM Tool for Pre-, Post-Stay Interaction; Leader in Customer Relationship Management empowers guests to personally control their hotel experience and update their contact info, preferences, loyalty points / June 2009

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