Orlando, Florida, May 2010—The American
Hotel &
Lodging Educational
Institute (EI) has developed an e-learning program
designed to provide
new Wyndham Hotel Group general managers with a solid
foundation of
knowledge to get them off to a good start in their new
positions.
As part of Wyndham’s “Introduction to Hospitality Operations”
program,
new and experienced general managers will complete an
online,
75-question preliminary assessment of their hotel
management knowledge.
Those who score 80% or above will continue their
Strategic Training for
Exceptional Performance (S.T.E.P.) onsite at Wyndham’s
New Jersey
headquarters.
Those who score less than that will participate in
Introduction to Hospitality Operations, a five-module
e-learning program
led by “Tom” their online mentor.
The interactive course will provide activities, case
studies, and
practice sessions designed to help participants learn
more about:
- Property
Operations
- Financial
Operations
- Customer
Experience
- People
Management and Leadership
- Marketing
and Sales Management
After completing the online program and the onsite
S.T.E.P. training,
participants will take a post-assessment to gauge their
growth as
general managers along with their mastery of the course
materials.
"As Wyndham Hotel Group moves from a classroom-based
to a blended
learning approach, we're leveraging the AH&LA's
Educational Institute
resources to better understand client needs and
personalize the training
experience," said Wyndham Hotel Group's Executive
Vice President and
Chief Retention Officer Duane Elledge. "The
customized online assessment
tool and training program will help ensure that owners
and general
managers are well-prepared to positively impact each
guest's experience
as well as drive property performance -- a significant
benefit to the
property and our Hotel Group."
About American Hotel &
Lodging Educational Institute (EI)
Established in 1953 as a nonprofit educational foundation of
the American Hotel & Lodging Association, the Educational
Institute’s
mission is to support AH&LA by becoming the preferred provider to
the
lodging industry, hospitality schools, and related hospitality
industries both
domestically and internationally by developing and providing quality
resources
to train, educate, and certify hospitality professionals.
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